Sr. Technical Program Manager, Central Ops

Amazon Web Services (AWS); Dublin; On-site; EUR 140,000 - 170,000; Full time

Job summary

Amazon Data Services Ireland Limited in Ireland is seeking a Senior Technical Program Manager (Sr. TPM) to lead large-scale programs across Rack Migrations & Retirements, Installation, and Production Control, focused on EMEA.

You will drive strategic program ownership, cross-functional collaboration, and automation to optimize capacity delivery and data center operations. You will mentor junior TPMs and coordinate with engineering, operations, supply chain, and leadership teams globally to

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years working directly with engineering teams to deliver complex technical solutions.
• 3+ years of software development or hardware troubleshooting experience.
• Experience with advanced SQL analytics or KPIs is a plus.

Responsibilities

• Lead end-to-end delivery of migration, retirement, capacity installation, and production control programs from concept to execution across AWS’s global infrastructure.
• Design and implement technical solutions, including workflow automation, system integrations, and process improvements to enhance capacity delivery and operational efficiency.
• Collaborate with engineering, operations, supply chain, and leadership teams to align priorities and secure resources.
• Proactively identify and mitigate risks for large-scale rack movements, capacity landings, and production control bottlenecks.
• Define, monitor, and optimize KPIs and OGs to track program success and drive continuous improvement.
• Author strategic documentation for OP2, 3YP, and leadership stakeholders, synthesizing complex data into actionable insights.
• Mentor junior TPMs and establish best practices across migrations, installations, and production control teams.
• Serve as the Operational Voice for Data Center Community (DCC) operations, working with technicians to resolve escalations and push upstream fixes.
• Develop standards and training for data center operations teams, ensuring safety, security, and serviceability of customer capacity.
• Analyze trends and data to uncover defects across product life cycles, drive capacity recovery, and optimize marginal costs.

Skills

SQL data mining

Program management

Cross-functional collaboration

Engineering liaison

Job description

Description

Description

A Senior Technical Program Manager (Sr. TPM) will lead high-impact, large-scale programs across AWS Central Operations’ Rack Migrations & Retirements, Installation, and Production Control domains, with a focus on EMEA regions. This role requires strategic leadership, technical program ownership, and cross-functional collaboration to design, deliver, and continuously improve workflows that enable seamless movement of server racks, onboard new data center capacity, and optimize production control processes. You will balance business priorities with operational realities, drive process automation, mentor junior TPMs, and ensure programs align with AWS’s reliability, scalability, and cost-optimization goals. As a fungible leader, you will flex across migrations/retirements, capacity installation, and production control initiatives, serving as a key liaison between engineering, operations, supply chain, and leadership teams globally.

Description

A Senior Technical Program Manager (Sr. TPM) will lead high-impact, large-scale programs across AWS Central Operations’ Rack Migrations & Retirements, Installation, and Production Control domains, with a focus on EMEA regions. This role requires strategic leadership, technical program ownership, and cross-functional collaboration to design, deliver, and continuously improve workflows that enable seamless movement of server racks, onboard new data center capacity, and optimize production control processes. You will balance business priorities with operational realities, drive process automation, mentor junior TPMs, and ensure programs align with AWS’s reliability, scalability, and cost-optimization goals. As a fungible leader, you will flex across migrations/retirements, capacity installation, and production control initiatives, serving as a key liaison between engineering, operations, supply chain, and leadership teams globally.

Key job responsibilities

Lead end-to-end delivery of migration, retirement, capacity installation, and production control programs from concept to execution across AWS’s global infrastructure.

Design and implement technical solutions, including workflow automation, system integrations, and process improvements to enhance capacity delivery, defect mitigation, and operational efficiency.

Collaborate with engineering, operations, supply chain, and leadership teams to align priorities, secure resources, and drive cross-organizational goals.

Proactively identify and mitigate risks for large-scale rack movements, capacity landings, and production control bottlenecks.

Define, monitor, and optimize Key Performance Indicators (KPIs) and Organizational Goals (OGs) to track program success and drive continuous improvement.

Author strategic documentation for OP2, 3YP, and leadership stakeholders, synthesizing complex data into actionable insights.

Mentor junior TPMs and establish best practices across migrations, installations, and production control teams.

Serve as the Operational Voice for Data Center Community (DCC) operations, working directly with technicians to resolve escalations and push upstream fixes.

Develop standards and training for data center operations teams, ensuring safety, security, and serviceability of customer capacity.

Analyze trends and data to uncover defects across product life cycles, drive capacity recovery, and optimize marginal costs.

Basic Qualifications

• Experience with advanced use of SQL for data mining and business intelligence, or experience applying key financial performance indicators (KPIs) to analyses
• 5+ years of technical product or program management experience, including managing cross-functional programs.
• 7+ years of working directly with engineering teams to deliver complex technical solutions.
• 3+ years of software development or hardware troubleshooting/development experience
  
  

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• 5+ years of data center operations experience, including networking, Linux, and hardware troubleshooting
  
  

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Company - Amazon Data Services Ireland Limited

Job ID: A10457645