Sr. Cloud Applications Engineer

OpenText; Cork; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

OpenText seeks a Sr. Cloud Applications Engineer in Cork, Ireland. The role involves technical delivery of Content Server solutions, requiring deep expertise in deployment and administration within cloud environments. Candidates must have solid interpersonal skills for customer engagements and a minimum of 7 years experience handling OpenText technologies. Join a leading company fostering innovation and collaboration.

Qualifications

• Expertise in deployment, administration, and troubleshooting of OpenText Components.
• Knowledge of ITIL methodology and application administration in TCP/IP environments.
• Programming/scripting skills in SQL, .sh/.bat, Java, and JavaScript.

Responsibilities

• Responsible for the technical delivery of Content Server Platform-based solutions.
• Engage with customers, ensuring exceptional support and resolving complex issues.
• Coordinate project delivery with multiple teams and automate operational tasks.

Skills

Deployment

Administration

Troubleshooting

Interpersonal Skills

Education

Minimum of 7 years relevant experience

ITIL certification

Tools

PostgreSQL

Oracle

MS SQL Server

MySQL

IIS

Apache

Tomcat

JBoss

Job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation.

Your Impact

An OpenText Sr. Cloud Applications Engineer is responsible for the technical delivery of the CS (Content Server) Platform-based solutions. Such delivery activities encompass the design, development, deployment, testing, and documentation of specific software components – either providing extensions to particular items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Professional Services team.

Engagements may vary from managing multiple short and relatively fast-paced engagements to larger projects, depending on levels of experience. The nature of work may include full application lifecycle activities, including development, deployment/provisioning, testing, migration, decommissioning, and ongoing run and maintain (upgrades, patching, etc.) of the cloud deployments.

The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing. LI-Hybrid

What the Role Offers

• Participate in technical design, deployment, and day-to-day administration
• Plan and execute implementations, upgrades, and patching
• Configure CS software components according to project timelines
• Coordinate project delivery with multiple teams, including third-party suppliers and client resources
• Automate provisioning, patching, and upgrades to improve operational efficiency
• Seek new business opportunities through customer engagement and change control provisions
• Adhere to project management standards and quality checks
• Manage expectations and responsibilities for all stakeholders
• Provide exceptional customer support via web, telephone, or email
• Resolve complex technical issues in the OpenText cloud environment
• Administer production applications on UNIX and Windows servers
• Troubleshoot alerts to meet service level agreements
• Collaborate on technical issues with various resources

What You Need to Succeed

• Minimum of 7 years of relevant experience
• Expertise in deployment, administration, and troubleshooting of OpenText Content Suite Platform components (Content Server, xECM, Brava, OTDS, Search & Indexing)
• Experience with cloud deployment of the Content Suite Platform
• Knowledge of ITIL methodology, Windows, UNIX, and application administration in a TCP/IP networked environment
• Experience with relational DBMS (PostgreSQL, Oracle, MS SQL Server, MySQL)
• Programming/scripting skills (SQL, .sh/.bat, Java, JavaScript)
• Familiarity with web/application servers (IIS, Apache, Tomcat, JBoss)

Desired Skills:

• JQuery, JQuery UI, AJAX, JSON
• Experience with Web Services and LDAP
• Java, C++, or C#
• Awareness of virtualization/VMware
• ITIL certification is a plus

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail] proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.