Sports Advisor

Elverys; Carlow; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Generous in-store discount

Brand Training Events with Nike, Brook

Hoka & Asics partnerships

Learning & Development (Online courses

Service Awards

Employee Assistance Programme

Sick Pay & Maternity/Paternity Top Up

Employee Referral Programme

Baby/Marriage gifts

Job summary

Intersport Elverys is seeking a Sports Advisor to deliver a high-quality customer experience in-store and help drive sales. You will engage customers, know our products and promotions, and assist with stock and visual merchandising.

Flexible roster across Monday to Sunday is required, with midweek and weekend shifts. A friendly, energetic attitude and initiative are essential to success in this role at our stores.

Qualifications

• Experience in customer service with face-to-face interaction is highly desirable.
• Retail experience with a quality brand is desirable but not essential.
• Excellent communication and interpersonal skills for delivering a great customer experience.
• Ability to take initiative and undertake additional tasks as required.

Responsibilities

• Ensure every customer in-store receives personal and positive service.
• Have full knowledge of product catalogue and current promotions.
• Engage with customers to recommend best products for their needs and boost sales.
• Assist with deliveries and stock handling; keep shelves tidy and displays appealing.
• Operate till and handle transactions; leave a positive final impression.

Skills

Friendly personality

Customer service

Retail experience

Communication skills

Initiative

Job description

We are so passionate about sport we have made it our business! We have created a retail experience that is fun, thanks to our incredible team. There are lots of reasons to work for Intersport Elverys, but really, it is our employees that make us great. If you are a sports enthusiast or enjoy a fun working environment, then Intersport Elverys is the place for you.

At Intersport Elverys we pride ourselves on our excellent customer service as much as we celebrate our passion for sport. That’s why our engaging Sports Advisors offer a friendly and helpful approach that makes Elverys so popular.

CANDIDATES MUST BE FULLY FLEXIBLE MONDAY TO SUNDAY. ROSTERING INCORPORATES MIDWEEK AND WEEKEND SHIFTS

Job Scope:

The Sports Advisor is the face of our company to our customers. Sports Advisors are required to generate and close sales by ensuring a great experience in-store for our customers.

• Ensure every customer to our stores gets a personal and positive service experience.
• Have a full knowledge of our product catalogue (www.elverys.ie) and current promotions.
• Engage with and profile our customers to offer the best products for our customer’s needs and optimise sales.
• Play an active and participative role in helping to ensure our sustainability goals are achieved, with all policies and initiatives implemented.
• Use all the tools we have in the store including Assisted Selling, Safesize, e-receipts, radio systems etc.
• Ensure that the store & support areas are clean, tidy and easy to navigate.
• Replenish stock and maintain shelves, rails, fixtures and displays to a high standard with our fantastic products and specialist brands.
• Assist with deliveries and stock handling.
• Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter theft and protect stock.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Operate till and handle financial transactions.Deliver a great last impression to our customers.
• Carry out other duties as and when required.

Qualifications, Skills and Experience:

• A warm, friendly and engaging personality is essential.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Great communication skills – outgoing, energetic, and focused on delivering a great customer experience.
• Initiative to undertake additional tasks as required.

Additional Benefits include;

• Generous in-store discount
• Brand Training Events with our partners including Nike, Brooks, Hoka & Asic's
• Learning & Development (Online training platform, Next Gen Management Programme, Education Assistance, Study & Exam Leave)
• Service Awards
• Employee Assistance Programme
• Company Sick Pay Scheme/Maternity/Paternity Top Up commensurate with service length
• Employee Referral Programme
• Partnership/Marriage & New Baby Gifts

Note: This job description is not a static document and doesn’t propose to cover every aspect of this role. Duties and responsibilities of this role may vary in the future.