Solutions Engineer New Ireland, Dublin

PlayStation; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Sony Interactive Entertainment is hiring a Solutions Engineer in Ireland to design, test, and deploy employee technology automations and integrations. The role focuses on early detection, safe, repeatable resolution, and delivering reliable components with input from senior engineers and platform owners.

You will develop scripts and integrations (ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, Microsoft Graph), implement testing, logging, and quality

Qualifications

• Experience building and supporting scripts, integrations, workflows, or software components.
• Ability to test, troubleshoot, document, and improve delivered work.
• Collaborative problem solving and clear communication with technical and support colleagues.
• Degree in a relevant field or equivalent practical experience.
• Experience using source control and participating in testing, review, and deployment of technical changes.
• Interest in applying telemetry and automation to practical employee support problems.

Responsibilities

• Develop scripts, API integrations, workflows, and configurations for agreed employee technology use cases.
• Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely.
• Write and run tests; document configuration, operation, known limitations, and recovery steps.
• Monitor owned components, investigate defects, and improve reliability and usability from production feedback.
• Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph.
• Contribute reusable scripts, connectors, and documentation that other engineers can use.
• Implement defined detection, self service, support, and remediation use cases with clear eligibility checks, logging, exception handling, and escalation.
• Configure or integrate approved AI assisted steps, test them against representative cases, and report inaccurate or uncertain results for review.
• Validate whether a workflow ran and whether it achieved the intended technical result; help service owners assess employee outcomes.
• Use source control, tests, code review, deployment procedures, and runbooks to make changes safe to operate .
• Troubleshoot defects within owned components and bring cross-platform design or security questions to senior engineers.
• Contribute technical ideas and implementation detail during solution design and code review.
• Follow established architecture, security, and engineering standards; raise design or policy questions early.
• Work with operations and platform owners to validate requirements and hand over completed changes.
• Share reusable components and practical lessons with the engineering team.

Skills

Scripting & integrations

Testing & troubleshooting

Documentation & communication

Source control usage

Telemetry & automation interest

Education

Degree in a relevant field

Tools

ServiceNow

Moveworks

Jira

Slack

Nexthink

Jamf

Microsoft Intune

Microsoft 365

Microsoft Graph

Job description

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Department overview:

The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs. The role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate. Working with senior engineers, platform owners, and support teams, this individual delivers defined components and uses production feedback to improve them.

What you’ll be doing:

Implementation and quality

• Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases.
• Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely.
• Write and run tests; document configuration, operation, known limitations, and recovery steps.
• Monitor owned components, investigate defects, and improve reliability and usability from production feedback.

Platforms and integrations

• Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph.
• Use documented APIs and integration patterns to map data, handle authentication and common failure cases, and record actions and results.
• Contribute reusable scripts, connectors, and documentation that other engineers can use.

Automation and AI delivery

• Implement defined detection, self service, support, and remediation use cases with clear eligibility checks, logging, exception handling, and escalation.
• Configure or integrate approved AI assisted steps, test them against representative cases, and report inaccurate or uncertain results for review.
• Validate whether a workflow ran and whether it achieved the intended technical result; help service owners assess employee outcomes.
• Use source control, tests, code review, deployment procedures, and runbooks to make changes safe to operate .
• Troubleshoot defects within owned components and bring cross-platform design or security questions to senior engineers.
• Contribute technical ideas and implementation detail during solution design and code review.
• Follow established architecture, security, and engineering standards; raise design or policy questions early.
• Work with operations and platform owners to validate requirements and hand over completed changes.
• Share reusable components and practical lessons with the engineering team.

What we are looking for:

Required

• Practical experience building and supporting scripts, integrations, workflows, or software components.
• Ability to test, troubleshoot, document, and improve delivered work.
• Collaborative problem solving and clear communication with technical and support colleagues.
• Degree in a relevant field or equivalent practical experience.
• Experience using source control and participating in testing, review, and deployment of technical changes.
• Interest in applying telemetry and automation to practical employee support problems.

Preferred

• Exposure to service management, endpoint management, telemetry, or employee collaboration platforms.
• Experience with automated testing, cloud services, or AI assisted workflows.
• Discretionary bonus opportunity
• Private Medical Insurance
• 25 days holiday per year
• On Site Gym
• Free soft drinks
• Access to cycle garage and showers

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