Solutions Engineer

PlayStation; Ireland; On-site; EUR 70,000 - 90,000; Full time

Job summary

PlayStation Ireland is seeking a Solutions Engineer to build and improve employee technology automations and integrations. You will work with senior engineers, platform owners, and support teams to deliver defined components and improve them from production feedback.

You will develop scripts, API integrations, workflows, and platform configurations for employee tech use cases, implement dependable remediation steps with logging and error handling, and document configurations and recovery steps.

Qualifications

• Degree in a relevant field or equivalent practical experience.
• Experience using APIs and integration patterns.
• Proficiency with Python, PowerShell, or JavaScript and ability to write maintainable code.
• Familiarity with source control, testing, and deployment processes.
• Strong analytical and collaborative problem-solving skills.
• Experience with automation, telemetry, or employee collaboration platforms.

Responsibilities

• Build, test, and improve employee technology automations and integrations.
• Develop scripts, API integrations, workflows, and platform configurations.
• Implement detection, remediation steps, and reliable error handling.
• Write and run tests; document configuration, operation, and recovery steps.
• Monitor components, investigate defects, and improve reliability from production feedback.
• Collaborate with senior engineers, platform owners, and support teams to deliver components.

Skills

Python

PowerShell

JavaScript

APIs

Source control

Testing

Communication

Problem solving

Education

Bachelor's degree or equivalent in a relevant field

Tools

ServiceNow

Moveworks

Jira

Slack

Nexthink

Jamf

Microsoft Intune

Microsoft 365

Microsoft Graph

Git

Job description

• The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs. The role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate. Working with senior engineers, platform owners, and support teams, this individual delivers defined components and uses production feedback to improve them
• Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases
• Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely
• Write and run tests; document configuration, operation, known limitations, and recovery steps
• Monitor owned components, investigate defects, and improve reliability and usability from production feedback
• Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph
• Use documented APIs and integration patterns to map data, handle authentication and common failure cases, and record actions and results
• Contribute reusable scripts, connectors, and documentation that other engineers can use
• Implement defined detection, self service, support, and remediation use cases with clear eligibility checks, logging, exception handling, and escalation
• Configure or integrate approved AI assisted steps, test them against representative cases, and report inaccurate or uncertain results for review
• Validate whether a workflow ran and whether it achieved the intended technical result; help service owners assess employee outcomes
• Write maintainable Python, PowerShell, JavaScript, or similar code as appropriate to the assigned platform and use case
• Use source control, tests, code review, deployment procedures, and runbooks to make changes safe to operate
• Troubleshoot defects within owned components and bring cross-platform design or security questions to senior engineers
• Contribute technical ideas and implementation detail during solution design and code review
• Follow established architecture, security, and engineering standards; raise design or policy questions early
• Work with operations and platform owners to validate requirements and hand over completed changes
• Share reusable components and practical lessons with the engineering team

Collaborative problem solving and clear communication with technical and support colleaguesAbility to test, troubleshoot, document, and improve delivered workDegree in a relevant field or equivalent practical experienceWorking knowledge of a relevant language such as Python, PowerShell, or JavaScript and experience using APIsExperience using source control and participating in testing, review, and deployment of technical changesInterest in applying telemetry and automation to practical employee support problemsPractical experience building and supporting scripts, integrations, workflows, or software componentsExposure to service management, endpoint management, telemetry, or employee collaboration platformsExperience with automated testing, cloud services, or AI assisted workflows