Soft Services Director

Aramark; Dublin; On-site; EUR 120,000 - 190,000; Full time

Job summary

Aramark Ireland seeks an experienced Soft Services Director to lead the operational delivery and continuous improvement of our soft services portfolio across Ireland. This senior role shapes service strategy, strengthens client relationships, and drives operational excellence across a multi-site environment.

You will provide governance across contracts, ensuring regulatory compliance, strong commercial performance, and exceptional client experiences.

Qualifications

• Senior leadership experience in cleaning, facilities management or soft services.
• Proven ability to lead large, multi-site operational teams.
• Strong client relationships and strategic account leadership capability.
• Commercial and P&L management with focus on profitability and cost control.
• Ability to develop and execute operational strategies and performance frameworks.

Responsibilities

• Provide leadership and governance across a national portfolio of cleaning and soft services contracts.
• Ensure delivery meets contractual obligations, customer expectations and quality standards.
• Establish clear operational KPIs, performance routines and corrective action plans.
• Drive accountability, continuous improvement, innovation and operational excellence.
• Lead and develop regional, contract and site management teams, including succession planning for ROI.
• Ensure the right organisational structure, people and capabilities support operational delivery.
• Drive employee engagement, inclusion, collaboration and a customer-focused culture.
• Manage contract performance, margin improvement, cost optimisation and operational risk.
• Ensure compliance with statutory, regulatory, quality, health, safety and environmental requirements.
• Act as senior relationship lead for strategic clients and resolve complex operational or commercial issues.
• Support major bids, mobilisations, contract negotiations, retention and growth opportunities.

Skills

Senior leadership

Client relationships

P&L management

Strategic account leadership

Job description

Aramark Ireland is seeking an experienced Soft Services Director to lead the operational delivery and continuous improvement of our soft services portfolio across Ireland. This is a senior leadership opportunity to influence service strategy, strengthen client relationships, and drive operational excellence across a diverse multi-site environment.

In this role, you will provide governance and leadership across multiple contracts, ensuring consistent service delivery, engaged teams, regulatory compliance, and strong commercial performance while delivering exceptional experiences for our clients and customers.

KEY RESPONSIBILITIES

• Provide leadership and governance across a national portfolio of cleaning and soft services contracts.
• Ensure delivery meets contractual obligations, customer expectations and quality standards.
• Establish clear operational KPIs, performance routines and corrective action plans.
• Drive accountability, continuous improvement, innovation and operational excellence.
• Lead and develop regional, contract and site management teams, including succession planning for republic of Ireland.
• Ensure the right organisational structure, people and capabilities support operational delivery.
• Drive employee engagement, inclusion, collaboration and a strong customer-focused culture.
• Manage contract performance, margin improvement, cost optimisation and operational risk.
• Ensure compliance with statutory, regulatory, quality, health, safety and environmental requirements.
• Act as senior relationship lead for strategic clients and resolve complex operational or commercial issues.
• Support major bids, mobilisations, contract negotiations, retention and growth opportunities.

Qualifications

CANDIDATE PROFILE

QUALIFICATIONS

• Relevant industry or professional qualifications.
• A minimum of five years’ experience delivering comparable services at a senior level.

EXPERIENCE & CAPABILITIES

• Senior operational leadership experience in cleaning, facilities management or soft services.
• Proven experience leading large, multi-site operational teams.
• Strong client relationship and strategic account leadership capability.
• Commercial and P&L management experience, with a focus on profitability and cost control.
• Ability to develop and execute operational strategies and performance frameworks.
• Strong communication, influencing, problem-solving and change leadership skills.

WHY ARAMARK?

A senior leadership opportunity to shape service delivery across a national portfolio, develop high-performing teams and deliver measurable improvements in client satisfaction, operational performance and sustainable growth.

Additional Information

About Aramark

Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.