Site Manager

Manchester Arndale; Crossagalla; On-site; EUR 100,000 - 125,000; Full time

Job summary

A leading facilities management company in Ireland seeks an experienced Soft Services Manager. You will oversee cleaning operations, manage a team, and ensure high standards of service at a prestigious visitor attraction. Ideal candidates will have a strong background in people management, customer service, and financial oversight. This role promotes career growth in an inclusive environment.

Qualifications

• Applicants must have the right to work in the UK.
• Experience in managing a cleaning or hospitality team is essential.
• A strong dedication to customer service and safety is required.

Responsibilities

• Manage Soft Services requirements for client’s visitor attractions.
• Lead a team ensuring high standards of hygiene and customer service.
• Collaborate with stakeholders for event service delivery.
• Prepare detailed event quotes and manage budgets.

Skills

Attention to detail

People management

Customer service

Resourcefulness

Adaptability

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

As part of your role, your key responsibilities will include, but are not limited to:

• Manage the Soft Services requirements of our client’s ‘Gold Standard’ Visitor Attraction and support our client in ‘elevating their visitor’s experience’ throughout their visit
• Manage an efficient and effective team of cleaning operatives who are responsible for supporting the successful service delivery of a high standard of hygiene, always ensuring the highest standards of safety and customer service
• Support the Conference and Events Manager in the soft service delivery to the ‘attraction facilities’ to ensure they experience an attractive venue for both internal and external events
• Carrying out meetings with stakeholders and organisers, preparing detailed quotes for event specifications. Compiling contracts and agreements, always ensuring a seamless service delivery to both external and internal customers.
• Financial acumen in managing a high-profile budgetary requirement ensuring targets are met in line with the delivery of a 5* service
  

What are we looking for?

• Applicants must have the right to work in the UK
• Attention to detail
• Resourceful with a solutions-orientated mindset
• Experience in people management
• Passionate about customer service and hospitality
• Resilient and adaptable to changing situations

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.