Shift Lead - Clonmel

Marks & Spencer Plc; Clonmel; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

20% discount for colleagues and their家

Competitive holiday entitlement

Discretionary bonus schemes

Pension scheme and Life Assurance

Maternity pay

WorkLife options

Tailored induction and training

Wellbeing support

Volunteer day

Job summary

Marks & Spencer Plc in Ireland seeks a Shift Lead to manage fill operations, lead the floor in the absence of the Colleague Manager, and ensure the store is ready to trade. You will coach colleagues on One Best Way, allocate resources for quick payment experiences, and oversee opening/closing tasks, housekeeping, and safety.

The role emphasizes a strong customer service focus and inclusive team spirit. The position offers opportunities to develop within a dynamic, customer‑centric retail

Qualifications

• Good level of digital capability and ability to access relevant systems.
• Strong knowledge of commercial operation, basics and operational excellence.
• Current working knowledge of VM principles in retail environments.
• Effective communicator with ability to build relationships and work in a team.
• Understanding of legal requirements related to customer service and duty management.
• Maintain high presentation standards, attention to detail and timely delivery.
• Ability to interpret data relevant to the role.
• Demonstrates adaptability to change.

Responsibilities

• Lead the fill operation and coordinate resources to keep the store ready to trade.
• Coach colleagues on One Best Way and drive productivity for opening.
• Allocate resources to deliver a quick, smooth payment experience.
• Ensure daily operational processes are implemented efficiently across store areas at the right times.
• Coordinate the team to maintain a clean, safe and well-presented store.
• Model great customer service and M&S behaviours.
• Support Colleague Managers by sharing observations to drive high performance.
• Be a key holder and respond to calls, including opening/closing tasks and incident logging.

Skills

Digital capability

Commercial operations knowledge

VM principles

Communication

Legal requirements

Presentation standards

Data interpretation

Flexibility

Job description

This is a Full time position and requires flexibility for opening and closing times.

Purpose of the Shift Lead

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager
• Coach colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model for great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
  

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• Full maternity pay for 26 weeks.
• WorkLife options, including 4-day working week or 9-day fortnight.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/8 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
  

Your Profile:

• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change