Service & Spare Parts Administrator

Cpl Healthcare; Connacht; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading manufacturing company based in North County Sligo is seeking a Service & Spare Parts Administrator. The ideal candidate will support the Service Manager by providing day-to-day assistance and ensuring exceptional customer service by managing orders, liaising with suppliers, and utilizing SAP for processing. Excellent communication and organizational skills are essential for success in this role.

Qualifications

• Experience in a spare parts department valued.
• Ability to manage multiple customers effectively.
• Good phone manner and interpersonal skills required.

Responsibilities

• Liaise with Service Engineers to meet customer needs.
• Process purchase orders and place supplier orders.
• Prepare order confirmations for customers.
• Coordinate with suppliers and logistics for shipments.
• Support the Service Manager with various tasks.

Skills

Strong customer interaction skills

Time management

Organizational skills

Self-motivated

Proficient in Microsoft Office

Proficient in SAP

Fluent in English

Job description

Service & Spare Parts Administrator

Location - Onsite - North County Sligo

My client, a North Sligo based manufacturing companyto the global food production sector, are seeking to recruit an experienced Service & Spare Parts Administrator.The Service & Spare Parts Administrator will be required to support the Service Manager and Service Engineers by sourcing Spare Parts and providing day to day support for the Service Department, ensuring a prompt and accurate customer service.

Responsibilities

• Liaise with Service Engineers to ensure customer needs are being met
• Issue quotes using SAP numbers stating price, terms of delivery, terms of payment and validity of quotation
• Create project specific spare parts packages
• Process purchase orders from customers
• Place orders with suppliers accounting for customer PO and warehouse demand
• Prioritise orders for spare parts breakdowns
• Check items, prices, delivery dates, quantities and supplier order confirmation.
• Prepare and send order confirmation to customer with price, delivery dates, mode of shipment, payment and delivery terms
• Coordination with suppliers, freight forwarders, accounts department and customers to arrange shipments.
• Check supplier invoices to ensure correct details are entered in SAP
• Request invoices/credit notes from the accounts department
• Arrange return and replacement of any defective items
• Update prices and spare parts in the spares database system
• Identify and escalate any errors (quantity & value) to Line Manager
• Support the Service Manager with any other tasks/projects as required
• Greet customers in a courteous and friendly manner
• Ability to work with several customers at one time while maintaining individual customer satisfaction
• Manage telephone transactions quickly, and courteously
• Identify any information that may compliment the customers purchase
• Assist customers with identification of parts requirements and research items in manuals/drawings

Required Skills

• A strong personality for dealing with customers effectively
• An understanding of best practice within a spare parts department
• Strong time management, organizational and record keeping skills
• Self-motivated individual able to work unsupervised
• Proficient in Microsoft Office
• Proficient in SAP Business Package
• Fluent in English, good phone manner and strong inter-personal skills are essential

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