Service Manager - OAS ( 12-Month Maternity Leave Cover)

Merchants Quay Ireland; Dublin; On-site; EUR 58,000 - 60,000; Full time

Benefits offered by this job

Salary range €57,936 - €59,568 per год

Paid Family Leave

Employee Assistance Programme (EAP)

Educational Assistance (Study and Exam

27 Days of Annual Leave

Death In Service

Defined Contribution Pension Scheme

Group VHI scheme

Bike to Work

Job summary

Merchants Quay Ireland seeks a Service Manager for Open Access Service to lead the delivery and development of high-quality services at the Riverbank Open Access Centre. You will manage budgets, supervise Services Coordinators, and ensure compliance with MQI policies and funder requirements.

Reporting to the Deputy Head of Operations - Dublin Day Services, you will drive stakeholder engagement, data reporting, and continuous improvement while maintaining a compassionate, non-judgmental approach

Qualifications

• Minimum of 2 years’ experience supervising and managing a team in a community, addiction service or similar setting (or equivalent, part-time).
• Third Level qualification in a social care or related discipline.
• An understanding of homelessness, mental health and substance misuse.
• Knowledge and experience in organisational effectiveness and service management.
• Excellent leadership and decision-making skills with the ability to motivate and inspire teams.
• Strong decision-making skills and communication abilities.
• Exceptional relationship-building skills with internal and external stakeholders.
• Strong passion for MQI’s mission and vision, with IT skills including Excel.

Responsibilities

• Have management responsibility for existing services and programs in Open Access (excluding Clinical services).
• Implement quality standards across all sub-services and ensure policies and procedures are in place.
• Be the primary contact for all programs in Open Access including liaising with funders.
• Budgetary management and controls for OAS services.
• Report to the Deputy Head of Operations for support, supervision and performance appraisal.

Skills

Team leadership

Stakeholder management

Decision making

Communication

Data analysis

IT literacy

Education

Third Level qualification in a social care or related discipline

Tools

MS Excel

Job description

• Job Title: Service Manager, Open Access Service
• Location: 13-14 Merchants Quay, Dublin 8
• Role Purpose: To manage and develop services in Riverbank.
• Reports to: Deputy Head of Operations- Dublin Day Services
• Contract Type: 12-month Fixed Term Contract covering a maternity leave
• Weekly Hours: 37.5 hours per week
• Principle Objective: Reporting to the Deputy Head of Operations, Dublin Day Services, the Service Manager, will lead the delivery and development of high-quality services in Open Access.

Job Description

• Job Title: Service Manager, Open Access Service
• Location: 13-14 Merchants Quay, Dublin 8
• Role Purpose: To manage and develop services in Riverbank.
• Reports to: Deputy Head of Operations- Dublin Day Services
• Direct Reports: Services Coordinators
• Contract Type: 12-month Fixed Term Contract covering a maternity leave
• Weekly Hours: 37.5 hours per week
• Principle Objective: Reporting to the Deputy Head of Operations, Dublin Day Services, the Service Manager, will lead the delivery and development of high-quality services in Open Access.

Team Purpose, Who We Are –

Merchants Quay Ireland is a national voluntary organisation who helps people who are Homeless and those caught in addiction. We provide frontline services, practical supports, pathways towards recovery and innovative responses to the issues of drug use and homelessness in Ireland.

Our Vision is one of an “inclusive society” where the integration and well-being of all is supported, and everyone is treated with Dignity and Respect. Our Mission is to work as a collaborative community to reduce the harm caused by addiction and homelessness. We provide accessible, high quality and effective services, which meet the complex needs in a non-judgemental and compassionate way.

Open Access Service (OAS) – What is it?

MQI Open Access Service (OAS) is a crisis day centre that provides a safe, non – judgmental space for individuals experiencing homelessness or struggling with addiction. This essential service offers hot meals, showers, clean clothing, harm reduction (Needle Exchange) and crisis support.

OAS is located in our Riverbank Building, 13 – 14 Merchants Quay, Dublin 8.

Main Duties/Responsibilities

The Service Manager will:

• Have management responsibility for existing services and programs in Open Access (excluding Clinical services)
• Implement quality standards across all sub-services and ensure that clear policies and procedures are in place
• Be the primary point of contact for all the programs and services in Open Access including liaising with the funders
• Be responsible for budgetary management and controls for OAS services
• Report to the Deputy Head of Operations - Dublin Day Services for individual support, supervision, performance appraisal and working within the parameters of this role specification.

Service Management

• Lead the day-to-day operational functions of all Merchants Quay Services in the Open Access
• Take the lead in providing supervision and management for the relevant service coordinators.
• Through effective leadership, ensure that the services operate in accordance with MQI's vision and mission and with funding agency requirements.
• Ensure that all staff are engaged in supervision and training to deliver services rooted in best practices.
• Take a lead on the communication internally within Open Access
• Lead the development of the services using evidence-based models of intervention and provide accurate data reports.

Stakeholder Engagement

• Communicate effectively and maintain appropriate accountability to the Deputy Head of Operations, Executive Team, and the Board of Directors.
• Lead the integration and input of clients, people with lived and living experience into the design, delivery, and evaluation of services.

Quality Service And Standards

• Ensure compliance with relevant quality standards framework
• Lead ongoing reviews/assessment of care practices in response to client needs.
• Incorporate service user feedback processes into service evaluation.
• Manage the allocation of resources across the services
• Ensure staff adhere to all MQI’s policies and procedures particularly those relating to Health Safety, HR, Confidentiality, Boundaries, excellent record keeping, staff code of conduct etc.

Reporting

• Produce comprehensive and accurate reports for Senior Management and funders and compile any ad hoc information requests relating as required.
• Collate and submit statistical data to track and monitor service trends across the OAS services.
• Compile and report on complaints and compliments received as required and ensure that the CRM system (Salesforce) is kept up to date by all staff and to provide reports as needed.

Leadership, Management And Team Development

• Lead, manage, and motivate a variety of staff teams and volunteers across Open Access in the effective provision of services.
• Responsible for identifying ongoing training, development and support needs of staff.
• Supervise and support staff, ensuring that all relevant documentation is completed.
• Encourage and support the participation of volunteers, ensuring relevant policies and procedures are in place.
• Work with the People and Culture Department in relation to all HR processes including recruitment, performance management, disciplinary processes etc.

Administration

• Have budgetary responsibility for financial control in consultation with the Finance Department, and support and participate in all audits and/or evaluations.
• Comply with all requirements about all the appropriate documentation for the service.
• Manage delegated budget for the service, and track and report on expenditure for the service to the Deputy Head of Operations- Dublin Day Services.

Essential

Person Specification:

• Minimum of 2 years’ experience supervising and managing a team in a community, addiction service or similar setting (or equivalent, part-time).
• Third Level qualification in a social care or related discipline(e.g., psychology, healthcare, youth work, community development ,etc.)
• An understanding of the complex issues relating to homelessness, mental health and substance misuse.
• Knowledge and experience in organisational effectiveness and service management with the ability to work under own initiative.
• Excellent leadership and decision-making skills with the ability to motivate and inspire teams.
• Strong decision-making skills.
• Exceptional communication, interpersonal and leaderships skills
• Exceptional relationship building skills and an ability to build positive relationships with a diverse range of internal and external services and stakeholders.
• Strong passion for MQI’s mission andvision.
• Excellent IT skills, including MS packages - particularly Excel, and an appreciation for data analysis via CRM systems.

Desirable

• Excellent IT skills, including MS packages - particularly Excel, and an appreciation for data analysis via CRM systems.
• Financial management skills with experience managing a budget.

What does MQI Offer as an employer?

• Salary range: €57,936 - €59,568
• Paid Family Leave, where applicable (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)
• Employee Assistance Programme (EAP)
• Educational Assistance (Study and Examination Leave, Scholarship Foundation)
• 27 Days of Annual Leave
• Death In Service (from commencement of employment)
• Defined Contribution Pension Scheme
• Group VHI scheme
• Competitive Salaries
• Bike to Work

The deadline to apply for this role is the 7th October 2026.

Merchant’s Quay Ireland is an equal opportunities employer