Service Advisor - Toyota Naas

Toyota Naas; Naas; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading automotive company in County Kildare is seeking a skilled Service Advisor to join their dynamic Aftersales team. You'll be the first point of contact for customers, managing service bookings and ensuring a high standard of care. Ideal candidates will have 2-3 years’ experience in a dealership setting, excellent organisational skills, and a customer-first approach. The company offers employee benefits including a 60% staff discount and opportunities for career development.

Benefits

60% Staff Discount

Employee Rewards & Peer Recognition Schemes

Career Development & Progression Opportunities

Free On-site Parking

Bike to Work Scheme

Qualifications

• 2-3 years' experience in a Service Advisor role within a busy main dealership.
• Natural communicator with a customer-first mindset.
• Familiar with warranty procedures and workshop systems.

Responsibilities

• Answer service enquiries and bookings.
• Handle PDI bookings using Auto View.
• Liaise with parts and workshop teams.

Skills

Customer-first mindset

Excellent organisational skills

Strong computer literacy

Sales-driven

Ability to multitask

Team player

Tools

Auto View

Job description

Overview

Location: Toyota Naas

Job Type: Full-time

Schedule: Monday-Friday + 1 Saturday/month (9am-1pm)

Are you a skilled and customer-focused Service Advisor looking to take your career to the next level? Join our award-winning team, recently named Franchised Aftersales Operation of the Year by the Society of the Irish Motor Industry (SIMI). Toyota Naas is on the lookout for a passionate and experienced individual to join our dynamic Aftersales team. As the first point of contact for customers seeking motor servicing, you\'ll play a vital role in delivering the high standard of service and care that defines the Toyota brand.

Why Join Toyota Naas?

At Toyota, everything starts with #1. Customer First, #2. Respect for People, and #3. Continuous Improvement. We believe in developing our people the "Toyota Way" - through teamwork, learning, and Kaizen (continuous improvement).

We\'re offering more than just a job - we\'re offering a long-term career path with Ireland\'s most trusted automotive brand.

What You'll Be Doing

• Be the friendly and knowledgeable voice answering service enquiries and bookings.
• Handle all service and PDI (Pre-Delivery Inspection) bookings using Auto View.
• Liaise with parts, sales, and workshop teams to ensure smooth day-to-day operations.
• Check for outstanding recalls and update internal systems accordingly.
• Ensure service appointments are managed efficiently - no overlaps, no delays.
• Support workshop flow by communicating job priorities and requirements.
• Consistently work towards meeting performance targets and customer satisfaction goals.

What We\'re Looking For

• 2-3 years\' experience in a Service Advisor role within a busy main dealership.
• A natural communicator with a customer-first mindset.
• Excellent organisational skills and the ability to multitask.
• Strong computer literacy and process orientation.
• Sales-driven, confident in upselling services or products.
• Familiar with warranty procedures and workshop systems.
• A team player who thrives in a fast-paced environment.
• Open to learning the Toyota Way, Kaizen, and Lean 6 Sigma methodologies.

Employee Benefits

• 60% Staff Discount
• Employee Rewards & Peer Recognition Schemes
• Employee Referral Scheme
• Bike to Work Scheme
• Free On-site Parking
• Career Development & Progression Opportunities

Ready to Start Your Next Chapter?

If you are enthusiastic, driven, and ready to be part of a company that values respect, excellence, and continuous improvement, we want to hear from you!

Apply today and drive your career forward with Toyota Naas.

Please note: We do not require the assistance of recruitment agencies at this time.