Service Advisor

Pierse Motors; Ennis; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in County Monaghan is looking for a Service Advisor to assist in the administration of the service department and manage customer interactions. The ideal candidate will have excellent communication skills, a full drivers licence, and a passion for cars. Training opportunities are available for junior candidates. Competitive pay in accordance with industry standards will be offered.

Benefits

Company Pension

Bonus Annual Bonus / 13th Cheque

Employee Assistance programme

Training

Qualifications

• Must have full drivers licence for insurance reasons.
• Excellent communication and interpersonal skills are crucial.
• A disciplined approach to following VWGI processes is required.

Responsibilities

• Assist in the administration of the service department.
• Handle customer appointments and booking in cars.
• Issue invoices and collect payments from customers.
• Answer customer queries through various channels.
• Inspect cleaned customer cars before return.

Skills

Excellent communication and interpersonal skills

Excellent organisational & negotiation skills

A strong work ethic

Excellent computer skills

Disciplined approach to VWGI processes

Education

Full drivers licence

Job description

Pierse Motors was founded over forty years ago and due to continued growth has now a vacancy for either an experienced Service Advisor or someone wishing to begin their career as a Junior Service Advisor.

Junior Service Advisor will receive onsite & offsite VWGI training in all areas of Aftersales with the aim to qualifying as a Service Advisor. There will also be appropriate training made available for more experienced candidates

The Duties Of a Service Advisor

• Assist in the administration of service department
• Making customer appointments on Autoview & booking in cars
• Issuing invoices and collecting payments of customers
• Dealing with customer queries both by email, telephone & in person
• Printing job cards
• Test driving customer cars
• Inspecting customer cars that have been cleaned before been returned to customers.
• Transferring insurance substitutions
• AD-hoc duties

Skills & Education Required

• To have a full drivers licence, for insurance reasons.
• Excellent communication and interpersonal skills
• Excellent organisational & negotiation skills
• A strong work ethic
• Excellent computer skills
• A disciplined approach to following VWGI processes

Desirable Skills

• Experience of working in aftersales, demonstrating a high level of customer service.
• Possess a strong desire to excel in a career selling.
• The ideal candidate will be reliable, thorough and have a passion for cars.

Rewards

Pay will be in accordance with industry standards and will be dependent on experience.

Benefits

Company Pension Bonus Annual Bonus / 13th Cheque Employee Assistance programme Training