Senior Sales Support Executive

eir Ireland; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

eir Ireland is seeking a Senior Sales Support Executive to join its fast-paced Sales Support function within the Business Optimisation area.

You will manage quotes, process orders, ensure pricing accuracy and data quality, and support customer relationships across IT distribution partners including HP, Dell, VMware, and Microsoft.

This role requires at least five years in IT sales support, strong CRM and MS Office skills, and a proactive, deadline-driven mindset.

Qualifications

• Minimum of five years’ sales support in IT with distribution or reseller experience.
• Experience with CRM applications, preferably Microsoft Dynamics CRM.
• Ability to work independently in a fast-paced environment; high-energy, motivated self-starter.
• Excellent listening, attentiveness and customer-satisfaction focus.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Strong organizational and time-management skills.
• Ability to multitask and meet deadlines.
• Good commercial acumen.
• Enthusiasm for the sales support role and staying up-to-date with changes.

Responsibilities

• Quote management: check quotes, manage pipeline and review orders to ensure excellent service.
• Order processing to meet delivery deadlines and maintain accuracy.
• Ensure pricing input accuracy and high-quality data across customer databases and teams.
• Respond promptly to customer requests and manage quotations efficiently.
• Troubleshoot problems and escalate to IT support as needed.
• Collaborate with distribution partners across manufacturers like HP, Dell, VMware, Microsoft.
• Deliver quality results and maintain strong customer relationships.
• Stay aware of market conditions and product updates relevant to customers.

Job description

• Good commercial acumen.

Role Title

Senior Sales Support Executive

Business Area

Business Optimisation

About This Role

eir Business are recruiting a Senior Sales Support Executive to work as part of a large Sales Support function.

If you wish to work in a fast paced, dynamic environment and possess the drive and passion to deliver excellent customer service, this is the ideal role for you.

Expectations From The Role

As an Senior Sales Support Executive, you will be responsible for:

• Quote management: Checking quotes, managing pipeline. Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Order processing: Manage efficiently and effectively the order processing for customers and ensuring delivery deadlines are met.
• Ensuring accuracy on pricing input, order quality, customer product and pricing databases and the quality of information supplied to customers, sales, finance and other areas of the business.
• Responding efficiently to customer requests and ensuring that each request /quotation /query is managed efficiently.
• Problem-solving: Troubleshooting problems & escalating them to IT support
• Work with our distribution partners across all manufacturers including HP, Dell, VMware, Microsoft etc.
• Place high priority on delivering quality results; go above and beyond client expectations.
• Help maintain strong, long-lasting customer relationships.
• Deadline driven, demonstrate the ability to multi-task across several activities within aggressive timeframes.
• Staying abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources
• Manage process report & feedback daily.

Requirements For A Successful Application

The following skills and qualifications are preferable:

• Minimum of five years’ sales support experience within the IT sector, and with a proven track record in IT distribution or reseller channel.
• Experience with CRM applications, preferably with Microsoft Dynamics CRM.
• The ability to work independently in a fast-paced environment must be a high-energy, motivated self-starter.
• Demonstrates excellent listening skills, attentiveness and intuitiveness about customer satisfaction and concerns.
• Excellent listening, verbal and written communication skills.
• Proficiency with Microsoft Office Suite, particularly MS Excel.
• Good organizational and time management skills.
• Ability to multitask and switch focus quickly.
• Focus and goal-oriented disposition.
• Excellent attention to detail.
• Good commercial acumen.
• Demonstrate enthusiasm about the sales support role and remain up to date with changes.
• Ability to meet deadlines without compromising consistency in the process.
• Ability to prioritize to guarantee that all issues are allocated the required time to be handled professionally

Others

About Eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.