Senior Product Operations Manager (EMEA)

Deel; Ireland; On-site; EUR 103,000 - 155,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible working office membership

Additional country-specific perks

Job summary

Deel is seeking a Senior Product Operations Manager to own the feedback loop between customers and product across 150+ countries, focusing on turning feedback into actionable signals for product teams.

You'll manage cross-functional coordination, automate operational loads with AI tools, and maintain regional awareness while acting with autonomy and clear decision rights. This role reports into the Global Payroll organization.

Qualifications

• 5+ years in product operations, customer success ops, or feedback-to-product workflows.
• You pull own analysis and are comfortable with SQL, spreadsheets, and analytics platforms.
• Self-directed decision-making with autonomy and clarity on scope.
• Deep product knowledge to answer feature questions and edge cases.
• Data fluency with the ability to pull and interpret data without waiting for others.

Responsibilities

• Own the customer-feedback-to-product loop and synthesize signals for PMs.
• Navigate across teams with differing priorities and produce crisp answers.
• Handle operational work with judgment and automation, including AI tools.
• Own regional perspective across geographies and regulatory regimes.
• Maintain discipline with clear decision rights and escalate high-stakes items.

Skills

Data fluency

SQL

Autonomy

Decision-making

Tools

AI tools

Akai

Claude

Job description

Senior Product Operations Manager, Global Payroll

About The Role

Global Payroll operates at a critical inflection: between product strategy, go-to-market execution, and operational reality. It's one of Deel's highest-leverage functions, touching sales, support, and customers across 150+ countries.

We're hiring a Senior POM to own the feedback loop. You'll be the connective tissue between customer-facing teams and product, synthesizing raw, often contradictory feedback into clear signals that matter. You'll move fast in ambiguity, handle operational load (automation, third-party integrations, config work), and know exactly which decisions you own versus which you elevate.

You’ll work across a geographic region (EMEA or APAC) with timezone coverage that lets you focus sustainably. No weekly standups on what you're doing. No handholding. Just real autonomy and access to smart people when you need context.

What You’ll Do

You’ll work across a geographic region (EMEA or APAC) with timezone coverage that lets you focus sustainably. No weekly standups on what you’re doing. No handholding. Just real autonomy and access to smart people when you need context.

• Own the customer-feedback-to-product loop. You're the wedge between sales, support, and product. You synthesize messy feedback, figure out what's a real gap versus noise, and feed clear signals to PMs. You close the loop by making sure what ships actually lands with the teams that sell it.
• Move from ambiguity to clarity. You navigate across teams with different priorities, hold detail, ask clarifying questions, and come back with a crisp answer. You don't let vague requests stay vague.
• Handle operational work with judgment and automation. Payroll generates constant operational load. You'll use AI (Akai, Claude) to automate parts of it, but you'll know when to step in and apply judgment. You understand our product deeply enough to distinguish between a product gap, a documentation issue, and a third-party limitation.
• Own your regional perspective. Different geographies have different customer bases, regulatory regimes, and payroll complexity. You'll know your region's landscape and surface patterns that matter to product and exec leadership.
• Maintain discipline without being micromanaged. You'll have clarity on decision rights. Reversible decisions, you own. High-stakes decisions, you elevate. You won't need to check in before moving. You'll have real people available when you need context—just not surveillance.

What We’re Looking For

• 5+ years in product operations, customer success ops, or feedback-to-product workflows. You've synthesized messy input into clear product signals. You've stood between teams with conflicting priorities and made it work.
• Resourcefulness as a north star trait. You see a blocker and you go solve it. Not by delegating, not by asking permission. You figure out who has what you need and you get it done. You're comfortable taking a customer problem, talking to multiple teams, and coming back with a path forward.
• Self-directed decision-making with clarity on scope. You thrive with autonomy. You don't need to be told what to do. You dig, you validate, and you come back with a point of view. You make calls with incomplete information and learn from them.
• Deep product knowledge. Not PM expertise, but enough to answer feature questions accurately. You know what's possible and what's not, and why. When an edge case surfaces, you can triangulate the answer.
• Data fluency. You pull your own analysis. You don't wait for someone else to tell you what the data says. You're comfortable with SQL, spreadsheets, and analytics platforms.
• Sustained pressure tolerance. This role lives in real time. You handle daily operational load without losing sight of patterns. You're impatient with process and you bias toward action, but you don't confuse motion with progress.
• Nice-to-have Payroll operations or finance ops background. Experience in operationally complex, customer-facing environments.
• Role expectations You self-direct like a founder. You move with sustained focus. You navigate ambiguity without getting lost. You back your thinking with data. You communicate with clarity and you're impatient with vagueness. You operate across geographies and bring regional context to global conversations.
• Reporting: Senior leader in Global Payroll org.
• Team context: Embedded in a global payroll team, working alongside other operations leaders and product managers.

Total Rewards

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT