Senior Pension and Investments Administrator

Company Details Confidential; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Job summary

A leading financial services provider in Dublin is seeking a Senior Pension and Investments Administrator. You will be responsible for delivering exceptional customer service, processing requests accurately, and identifying growth opportunities for customers. The role offers a competitive salary, attractive pension, and a range of other benefits. This position allows for blended working arrangements.

Benefits

Attractive pension

Annual bonus potential

Generous holiday entitlement

Qualifications

• Proven track record of delivering good customer service to either internal or external customers.

Responsibilities

• Provide excellent customer service to customers and intermediaries.
• Process customer requests and administration accurately and within agreed service levels.
• Identify opportunities to retain and grow the customers business.

Skills

Customer service

Communication

Job description

Senior Pension and Investments Administrator

Company Details Confidential

Ref: #JOB-2411439

STANDARD LIFE ASSURANCE COMPAN Y, 90 St Stephen's Grn, Dublin 2, D02 F653

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Contract Type: Perm

Location: Dublin

Working hours: 37.5 hrs

Salary: 34k euro

Introduction and BackgroundWith a natural flair for delivering good customer service you understand that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers through placing them at the heart of everything we do. Delivering best in class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful team.

Key Responsibilities

• Provide excellent customer service to customers and intermediaries.
• Process customer requests and administration accurately and within agreed service levels.
• Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life.
• Identify opportunities to retain and grow the customers business with us.
• Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
• Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
• Follow the correct processes to ensure all actions meet conformance requirements.
• Fulfil all regulatory requirements of the role and ensure that work is compliant and customers are treated fairly.
• Identify the root cause of problems to prevent repeat failures.

Key Skills

Proven track record of delivering good customer service to either internal or external customers.

Why choose us?

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits. Sound good? If you are ready to help us make Phoenix the best place you’ve ever worked, we’d love to hear from you. We value diversity in our workforce and welcome enquiries from everyone.

• This vacancy is suitable for Remote/Blended working
• Sector: financial and insurance activities

Career Level

• Experienced [Non-Managerial]