Senior Partner Portfolio Manager

gongio; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Gong is expanding its EMEA partner program and seeking a dedicated partner operations professional to onboard and enable implementation partners. You will bridge between partners and internal teams—product, support, and operations—ensuring smooth onboarding and successful customer implementations across time zones.

From training design to KPI tracking, you will help scale our partner ecosystem by aligning playbooks, content, and communications.

Qualifications

• 4+ years experience in partner management, implementation support, product ops, or a similar cross-functional SaaS role.
• Strong communication and relationship-building skills with the ability to work across cultures and time zones.
• Experience supporting partners or customers in the EMEA region.
• Proficiency with project coordination tools.
• Comfort working in fast-moving environments with cross-functional dependencies.
• Experience with product feedback workflows, enablement content development, or channel programs.

Responsibilities

• Increased efficiency in partner-led implementations
• Reduction in average implementation time
• Decrease in escalations due to implementation challenges
• Higher enablement adoption rates and improved partner proficiency
• Percentage of partners completi

Skills

Partner management

Implementation support

SaaS knowledge

Cross-cultural communication

EMEA region experience

Tools

Project coordination tools

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Supporting our EMEA implementation partner ecosystem. This role is pivotal in enabling partner success, ensuring smooth onboarding, and acting as a bridge between our partners and internal teams - particularly product, support, and operations. Scale and strengthen our partner program by aligning training, support, product knowledge, and strategic planning. From onboarding to ongoing collaboration, your work will ensure our partners are empowered to deliver exceptional implementations for our customers.

KEY RESPONSIBILITIES

Partner Onboarding & Setup

• Support the onboarding process for new EMEA implementation partners, ensuring a seamless setup experience.
• Coordinate initial logistics such as access to systems, compliance sign-offs, and IT provisioning.
• Support delivering partner welcome sessions and ensure foundational training is completed.

Ongoing Partner Support & Relationship Management

• Be the primary day-to-day liaison for partner questions, blockers, and requests during Gong implementations. (Keeping partner Practice Leads in mind)
• Build trusted relationships with each partner's main point of contact, maintaining open lines of communication across project lifecycles.
• Coordinate ongoing check-ins and feedback loops to assess satisfaction and surface insights.

Training & Enablement

• Design and deliver engaging training sessions on implementation practices, product updates, and process changes. ( Timezone and region specific )
• Co-develop scalable enablement materials including onboarding guides, playbooks, and how-to documentation.
• Track and report on regional partner engagement with training materials and sessions.

Product Liaison & Feedback Loop

• Maintain close alignment with the product team to stay informed on releases, feature changes, bugs, and betas
• Cascade product updates to partners in a timely and structured manner to reduce disruption and improve adoption.
• Gather structured feedback from partners and surface it back to internal stakeholders to help guide product development.

Planning, Forecasting & Strategy

• Monitor the implementation pipeline and partner capacity to anticipate resourcing needs.
• Liaise with internal teams to plan for upcoming demand or partner ramp-ups.
• Co-develop and track KPIs such as onboarding completion rates, implementation timelines, partner satisfaction, and escalation trends.

Program Improvements & Operational Excellence

• Lead or participate in Quarterly Business Reviews (QBRs) with strategic partners to review performance, surface challenges, and plan ahead.
• Recommend and implement process improvements to make the partner experience more consistent and scalable.
• Maintain and improve partner related performance and program health.

WHAT WE ARE LOOKING FOR

• 4+ years experience in partner management, implementation support, product ops, or a similar cross-functional SaaS role.
• Strong communication and relationship-building skills with the ability to work across cultures and time zones.
• Experience supporting partners or customers in the EMEA region.
• Proficiency with project coordination tools.
• Comfort working in fast-moving environments with cross-functional dependencies.
• Experience with product feedback workflows, enablement content development, or channel programs.

Nice to Have

• Experience in a high-growth B2B SaaS environment.
• Background in implementation, professional services, or technical onboarding.
• Experience designing scalable partner processes or enablement frameworks.
• Exposure to product release cycles, beta programs, or technical documentation.

KEY RESPONSIBILITIES

• Increased efficiency in partner-led implementations
• Reduction in average implementation time
• Decrease in escalations due to implementation challenges
• Higher enablement adoption rates and improved partner proficiency
• Percentage of partners completi