Senior Manager, Operational Excellence, Global Financial Services

West Pharmaceutical Services; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Performance bonuses

Global career opportunities

Employee recognition programs

Job summary

West Pharmaceutical Services is seeking a senior Finance OpEx leader to shape and elevate the Finance operating model across the organization. You will drive process improvements, strengthen governance, and enable data‑driven decision making with cross‑functional stakeholders.

You will partner with global process owners to deliver efficiency, profitability, and scalable capabilities using SAP S4 Hana, AI tools, and RPA, while guiding a high‑performing team in a multinational setting.

Qualifications

• Bachelor’s degree in Finance, Accounting, PM or equivalent.
• Minimum 7+ years PQE in finance/operational excellence.
• Six Sigma or Kaizen certification preferred.
• Experience with SAP S4 Hana and RPA/IPA technologies.

Responsibilities

• Create Finance OpEx Operating model for Global Finance Services.
• Develop a continuous improvement framework and capability within GFS.
• Leverage technology to enable the finance of the future through enhanced process, systems and AI.
• Lead initiatives to improve efficiency and governance across GFS and Global processes.

Skills

SAP

Six Sigma

Kaizen

MS Office

BI tools

AI tools

Leadership

Cross-functional

Project management

Education

Bachelor’s degree in Finance/Accounting/Project Management

Tools

Power BI

ERP systems

Job description

Position Overview

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

Job Summary

This role offers the opportunity to shape and elevate the way Finance operates across the organization. As a leader of the Finance Operational Excellence function, you will drive meaningful process improvements, enhance financial controls, and embed a culture of continuous improvement that directly impacts business performance. You’ll work cross‑functionally with Finance leaders and global stakeholders, gaining broad visibility while leading initiatives that improve efficiency, strengthen governance, and enable data‑driven decision‑making. This is a high‑impact role for someone who wants to influence strategy, modernize finance operations, and leave a measurable footprint on how Finance delivers value to the enterprise. In partnership with our DBI organization, you will play a pivotal role in shaping and advancing West’s finance transformation agenda, including digital enablement, process modernization, and strengthening enterprise‑wide capital governance.

Essential Duties And Responsibilities

• Create and develop Finance OpEx Operating model for Global Finance Services
• Develop a continuous improvement framework and capability within GFS
• Leverage technology to enable the finance of the future through enhanced process, systems and AI
• Partner with global business process owners and lead to deliver results (e.g., efficiency, profitability) across GFS and Global Business processes by identifying opportunities for process improvement and initiating projects using continuous improvement tools and concepts (six sigma, process mapping, root cause analysis, voice of the customer, etc.)
• Monitor and report on process performance by defining and tracking key metrics and SLAs
• Meet with internal customers and stakeholders to survey and gain actionable feedback
• Apply an analytical/quantitative approach to problem solving by obtaining and using data
• Perform advanced analysis of data and identify automation/robotics opportunities
• Lead in development and facilitation of training and process documentation
• Leverage SAP S4 Hana, AI and other RPA/IPA technologies

Work Experience

• Minimum 7+ years of PQE experience

Education

• Bachelor’s degree in Finance, Accounting, Project Management or similar field or equivalent experience required

License and Certifications

• Recognized Six Sigma, Kaizen or equivalent qualification preferred

Preferred Knowledge, Skills And Abilities

• Finance background
• Previous operational excellence experience with multinational publicly quoted company
• Proficient in SAP or similar ERP
• Proficient in MS Office applications
• Experience of AI tools an advantage
• Experience with BI and similar reporting tools
• Demonstrated ability to form, lead and develop high‑performing teams
• Excellent communication and leadership skills i.e. ability to communicate and work effectively with a wide range of region, division and corporate functions
• Able to manage multiple priorities effectively, while managing ambiguity and adapting to changing business needs and priorities
• Project management, meeting facilitation, written/oral communication and presentation skills
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary–Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

• Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
• Global Career Opportunities: With facilities across North America, Europe, and Asia‑Pacific, employees have opportunities for international exposure and cross‑functional collaboration.
• Recognition & Rewards: Performance‑based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

Equal Opportunity

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.