Senior Logistic Technician

Microsoft; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Microsoft is seeking a candidate for an inventory management position in Dublin. This role supports the management of warehouse activities and coordination with various stakeholders, requiring a High School Diploma and experience in supply chain or related fields. The job focuses on maximizing customer investments and ensuring inventory accuracy while adhering to safety protocols. Join a diverse team committed to upholding company values and driving operational improvements.

Qualifications

• Experience in warehouse/supply chain within an IT environment, inventory management, retail, or related field.
• Ability to meet security screening requirements, including Microsoft Cloud Background Check.

Responsibilities

• Prioritize ticketing queues, resolve escalations, and clear blocking issues to support Inventory and Asset Management (IAM) activities.
• Provide task-specific guidance to technicians responsible for deliveries and documentation of inbound/outbound packages (e.g., PO receiving, RMS activities).
• Coordinate with external stakeholders such as third-party warehouses, OEM vendors, and suppliers to facilitate deliveries.
• Perform assigned tasks and escalate issues during high-volume or escalation situations.
• Use process knowledge and technical skills to resolve escalations, clear blocking issues, and support data center activities remotely or on-site.
• Maintain a focus on stakeholder needs to improve quality and maximize customer investment returns.
• Ensure inventory accuracy through proper procedures.
• Act as SME for the RMA warranty process, ensuring proper handling of failed vendor hardware using designated tools and processes.
• Manage DBD destruction or shredding schedules in collaboration with senior leadership, ensuring compliance with all procedures.
• Participate in safety briefings, complete safety training, and guide technicians in safety procedures (PPE, heavy equipment, ladders, etc.).
• Seek opportunities to improve workstreams and promote automation and simplification.
• Uphold our culture and values.

Education

High School Diploma

Job description

Responsibilities

• Prioritize ticketing queues, resolve escalations, and clear blocking issues to support Inventory and Asset Management (IAM) activities.
• Provide task-specific guidance to technicians responsible for deliveries and documentation of inbound/outbound packages (e.g., PO receiving, RMS activities).
• Coordinate with external stakeholders such as third-party warehouses, OEM vendors, and suppliers to facilitate deliveries.
• Perform assigned tasks and escalate issues during high-volume or escalation situations.
• Use process knowledge and technical skills to resolve escalations, clear blocking issues, and support data center activities remotely or on-site.
• Maintain a focus on stakeholder needs to improve quality and maximize customer investment returns.
• Ensure inventory accuracy through proper procedures.
• Act as SME for the RMA warranty process, ensuring proper handling of failed vendor hardware using designated tools and processes.
• Manage DBD destruction or shredding schedules in collaboration with senior leadership, ensuring compliance with all procedures.
• Participate in safety briefings, complete safety training, and guide technicians in safety procedures (PPE, heavy equipment, ladders, etc.).
• Seek opportunities to improve workstreams and promote automation and simplification.
• Uphold our culture and values.

Qualifications

Required Qualifications

• High School Diploma and experience in warehouse/supply chain within an IT environment, inventory management, retail, or related field.
• OR equivalent experience.
• Ability to meet security screening requirements, including Microsoft Cloud Background Check.

Preferred Qualifications

• Experience in warehouse/supply chain in an IT environment, logistics, or operating heavy equipment (e.g., forklift, pallet jacks).
• OR equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. For accommodations due to disability, please contact us through the provided form.