Senior Intermediary Sales Support Associate

Davy; Ireland; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Health & wellbeing

Flexible working options

Learning & development opportunities

Retirement planning assistance

Job summary

Davy Select is seeking an Intermediary Support Associate to join the support function. You will ensure brokers’ requirements are understood and met, manage new accounts and queries, and work with internal teams to keep pipelines and MI up to date.

You’ll contribute to improvements based on broker feedback and develop product knowledge in pensions and investments. The role emphasizes risk/compliance adherence, strong customer service, and a collaborative, hybrid working environment within Davy

Qualifications

• Business/Finance degree or equivalent required.
• APA or QFA qualification required.
• Knowledge of settlements and operations.
• Proven record in reconciliation and control.
• Advanced knowledge of Word, Excel and Outlook.

Responsibilities

• Understand and meet Brokers' requirements for turnaround and accuracy; provide excellent customer service.
• Open new accounts and handle account queries.
• Coordinate with internal teams within Davy Operations.
• Update broker and client pipelines and Management Information.
• Provide general administrative support to Davy Select Account Managers.
• Suggest process improvements based on broker and client feedback.
• Develop knowledge of pension and investments and product knowledge.
• Involvement in ad hoc projects & business development as required.
• Comply with Risk and Compliance frameworks and procedures.

Skills

Customer service

Attention to detail

Organisational skills

Prioritisation & deadlines

Numerical skills

Strong work ethic

Education

Business/Finance degree or equivalent

APA or QFA qualification

Tools

Word

Excel

Outlook

Job description

About us

At Davy, it’s the unique talents of all our people that have been the foundations of our success for almost 100 years. As we continue to grow, so do you. Because you are not just part of our team – you are a key player in shaping our future.

At Davy, you are the difference.

Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors.

Our culture is shaped around three values, which are at the heart of everything we do: client success, one Davy, and building a proud legacy. Sharing the same goals, we work together to deliver exceptional outcomes for our clients. As part of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally.of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally.

About the role

An exciting opportunity has arisen within the support function of Davy Select for an Intermediary Support Associate. In the role, the successful candidate will:

• Ensure Brokers requirements are understood and met in terms of turnaround and accuracy and that Brokers are consistently provided with excellent customer service;
• Manage the opening of new accounts and account queries;
• Liaise with internal teams within Davy Operations;
• Update broker and client pipelines and Management Information;
• Provide general administrative support to the Davy Select Account Managers;
• Actively seek to add value to processes by introducing improvements based upon Broker & Client feedback;
• Develop a thorough working knowledge of pension and investments and the appropriate product knowledge;
• Involvement in ad hoc projects & business development as required.
• Comply with the Risk and Compliance frameworks, policies and procedures associated with the role.

About you

We are looking for somebody who has the following background and skills:

• A Business/Finance degree or equivalent;
• APA or QFA qualification;
• Knowledge of settlements and operations;
• A proven record in reconciliation and control;
• Advanced knowledge of Word, Excel and Outlook;
• Good numeric skills;
• Customer service focused with a record of providing excellent customer service;
• Accuracy and attention to detail;
• Excellent organisational skills;
• Ability to prioritise and work to deadlines;
• A positive attitude, strong work ethic, flexible outlook and a high level of initiative and enthusiasm;

What we offer

At Davy, our people are our biggest investment. In today’s fast-moving world, we know it’s important to feel secure and empowered. That’s why Davy benefits support you through all of life’s stages, offering health and wellness, flexible working options, flexible benefits allowance, learning and development opportunities, through to assisted retirement planning.

Health and Wellbeing

Psychological safety, emotional wellbeing and support are a priority at Davy. We offer a comprehensive Employee Assistance Programme (EAP) and mental health first aid. Our Sports & Social teams promote physical wellbeing and social connection.

Reward and Recognition

We offer a competitive remuneration package to include salary, bonus, pension and a host of additional benefits to protect you and your family when it matters most.

Growth and Development

Our award-winning L&D function supports you and your growth at Davy. We offer a comprehensive range of professional and personal development opportunities. Our culture supports learning, and we encourage you to explore more at Davy.

Positive Workplace

Our workplace is inclusive, diverse, and offers everyone a sense of belonging. We are flexible and continue to support a hybrid working model. You will get to be your best at Davy.

Values and Culture

Exceptional client outcomes delivered by a world class team, underpinned by our core Davy values – One Team, Client Success, and Proud Legacy.

Important Information

Davy is an equal opportunities employer, committed to fostering an inclusive and diverse workplace. We value diversity in both background and experience, and even if you don’t meet all of the requirements outlined in the job description, we still encourage you to apply. We review all applications received. As part of our commitment to creating an accessible environment, we want to ensure that everyone has an equal opportunity to participate in the interview process. If you require any reasonable accommodations, please let us know, and we will do our best to make the necessary arrangements.

Appointment to this role is subject to the candidate's eligibility to work in Ireland.

Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to us by recruitment agencies will not be accepted for this role.

Davy Group is a member of the Bank of Ireland Group.