Senior Helpdesk Analyst

SolarWinds; Cork; On-site; EUR 45,000 - 60,000; Full time

Job summary

A leading company in IT solutions, SolarWinds is seeking a dynamic Senior or Lead Helpdesk Analyst in Cork. The successful candidate will support both Windows and macOS environments, mentor junior staff, and manage IT operations for end users. This role emphasizes collaboration with global teams while ensuring a seamless user experience.

Qualifications

• 4+ years of hands-on IT support experience, ideally in a hybrid or enterprise environment.
• Proficient in supporting both Windows and macOS users and devices.
• Willingness to work across time zones and collaborate with global peers.

Responsibilities

• Serve as the senior technical point of contact for the Cork office.
• Lead or assist with remote onboarding for new hires across EMEA.
• Mentor and provide daily support to junior IT staff.

Skills

IT support

Communication

Problem-solving

Mentoring

Tools

Intune

Jamf

Entra

Autopatch

Job description

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

SummaryWe are seeking a dynamic Senior or Lead Helpdesk Analyst to be the key IT presence at our Cork office. This role is ideal for an individual who excels in managing Windows, macOS, hardware, and collaboration tools, while also being passionate about community building and mentorship. You will collaborate with global IT teams to ensure seamless end-user support at our Cork site and assist with remote onboarding across EMEA.

Responsibilities

• Serve as the senior technical point of contact for the Cork office, supporting users in both macOS and Windows environments.


• Provide direct support for end-user devices, AV systems, and meeting spaces, and handle hardware escalations.


• Lead or assist with remote onboarding for new hires across EMEA, ensuring a consistent user experience.


• Mentor and provide daily support to junior IT staff in Cork and nearby sites.


• Support executive and VIP needs, coordinating IT logistics for meetings, site visits, and events.


• Collaborate with the EMEA SDM and global End User Services team to align regional operations with global processes.


• Manage hardware lifecycle activities including device setup, repair coordination, and refresh programs.


• Champion IT culture at the Cork site, becoming the trusted IT contact for the team.


• Utilize Microsoft ecosystem tools (Intune, Entra, Autopatch) and Jamf for macOS device support.

Qualifications

• 4+ years of hands-on IT support experience, ideally in a hybrid or enterprise environment.


• Proficient in supporting both Windows and macOS users and devices.


• Excellent communication skills and a passion for building user trust and problem-solving.


• Experience in mentoring or supporting junior staff.


• Familiarity with MDM tools such as Intune, Entra, Jamf, or Autopatch is a strong advantage.


• Proven ability to balance ticket volume with project and people support.


• Willingness to work across time zones and collaborate with global peers to ensure a consistent user experience across the region.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice