Senior eCommerce Growth & Client Success Lead

Luzern eCommerce; Dublin; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working

Learning & development opportunities

Inclusive culture

Employee Assistance Programme

Quarterly social events

Job summary

Luzern eCommerce in Ireland is seeking an experienced Senior eCommerce professional who drives results and champions customer success. You will be the primary contact for high-value clients, overseeing relationships and strategic account growth.

You will lead a team of account managers within the eCommerce Acceleration group, guiding best practices, process improvements, and flawless execution for clients across marketplaces and D2C channels.

Qualifications

• Minimum 5 years of senior account management experience in eCommerce.
• Bachelor’s Degree in Business/Marketing/Sciences.
• Proven leadership and excellent communication skills.
• Ability to operate strategically while managing details to support clients and team.
• Strong IT and MS Office skills.

Responsibilities

• You will be the primary point of contact for high-value clients, to manage, develop & enhance client relationships with key accounts.
• You will lead account managers as a senior member of the eCommerce Acceleration team. You will guide and support your direct reports with best practices, process improvements and excellence in execution on behalf of their clients.
• You will develop an understanding of client strategy, key stakeholders involved & identify new opportunities within key accounts aligned with client & internal goals.
• You will oversee day-to-day activities & working with account managers to ensure successful execution of client’s marketplace and D2C objectives.
• You will provide insightful input to your manager and the Senior Leadership Team to aid in strategic decision making.
• You’ll successfully prioritise the needs of multiple clients in a manner that balances their needs and internal priorities.
• You will ensure that sales targets are met across your accounts, proactively identifying risks and opportunities to drive performance and report on any issues that may impact overall sales performance.
• You’ll support eCommerce Acceleration Managers in owning the full end-to-end eCommerce Process for key accounts – Managing of Marketplace & D2C Content & Pricing, Order Processing, Inventory Management and Customer Service.
• You will manage & collaborate with eCommerce Operations & Marketing teams to ensure the successful & efficient delivery of promotional campaigns & new product launches.
• You will work closely with internal teams to facilitate cross learning’s between other eCommerce Acceleration Managers & Executives.
• You will build trusted relationships with key stakeholders and executive sponsors.

Skills

Account Management

Leadership

Communication

Strategic thinking

Data analysis

MS Office

Education

Bachelor's Degree in Business/Marketing/Sciences

Tools

CRM software

Excel

Job description

Luzern eCommerce in Ireland is seeking an experienced Senior eCommerce professional who drives results and champions customer success. You will be the primary contact for high-value clients, overseeing relationships and strategic account growth.

You will lead a team of account managers within the eCommerce Acceleration group, guiding best practices, process improvements, and flawless execution for clients across marketplaces and D2C channels.