Senior Customer Service Representative

Sigmar Recruitment; Shannon; Hybrid; EUR 45,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Service Representative to enhance service processes and lead a team in Shannon. The role requires proven customer service experience, strong leadership abilities, and proficiency in MS Office and ERP software. This permanent position offers a salary of €45-50k and hybrid work options after 6 months. Additional benefits include health insurance and an on-site gym.

Benefits

Health insurance for self and dependents

Life Assurance

Generous pension

Employee discounts

On site gym

Onsite parking

Educational Assistance

Qualifications

• Proven experience in a customer service focus role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement strategies to improve customer service processes.
• Collaborate with other departments to address customer satisfaction issues.
• Lead a team of customer service representatives.

Skills

Customer service focus

Leadership skills

Communication skills

Problem handling

MS Office proficiency

ERP software knowledge

Analytical skills

Adaptability in fast-paced environments

Tools

MS Office

ERP software

Job description

Job Title: Senior Customer Service Representative

Location: Shannon

Salary: 45-50k, depending on experience

Working hours: 8.30 – 5.00pm mon – thurs, 8.30-4.00pm fri (39 hour week)

This is a permanent contract with hybrid working after 6 months.

Benefits include; Health Insurance for self and spouse and dependents, Life Assurance, generous pension, Employee discounts, Hybrid working after 6 months, On site gym, Onsite parking and Educational Assistance

I have partnered with our client in Shannon who are looking for an experienced Customer Service Rep to join their established Customer Service team.

About Your New Job

• Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
• Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction.
• Lead and support a team of customer service representatives, fostering a positive and productive work environment.

What Skills You Need

• Proven experience in a customer service focus role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle escalated issues with professionalism and tact.
• Proficient in using MS Office & ERP software.
• Strong experience of working in a corporate office environment.
• Strong analytical skills and the ability to interpret data to drive performance improvements.
• Ability to work in a fast-paced environment and adapt to changing priorities.

What’s Next

• Apply now by clicking the “Apply Now" button or e-mail me at [e-mail] with any further queries.

Why Apply Through Sigmar?

• We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
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