Senior Chargeback Admin

Ryanair - Europe's Favourite Airline; Swords; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Discounted travel

Pension scheme

Job summary

Ryanair is seeking a Senior Chargeback Administrator to join Europe’s largest airline group in Ireland. The role involves processing daily chargeback files, validating representment eligibility, and maintaining comprehensive documentation and reports.

Ideal candidates will have 12+ months in a chargeback admin role, strong Excel/Word skills, and fluency in English. You will work with the fraud team and use Ryanair systems like Skyspeed, Navitaire and Zendesk.

Qualifications

• 12+ months working in a similar Chargeback admin role.
• Knowledge of Ryanair systems including Skyspeed, Navitaire and Zendesk.
• Experience of Microsoft Excel and Word essential.
• Fluency in English with excellent written and verbal communication skills.

Responsibilities

• Process daily chargeback files from Acquirers.
• Review eligibility of chargeback for representment.
• Collect, prepare necessary documentation defending chargeback dispute.
• Adhere and Maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
• Liaise with fraud team with respect to fraudulent cases.
• Maintain and provide detailed reports of all chargeback received and status update.
• Monthly reconciliations between chargebacks received, updates and bank accounts
• Ad-hoc duties as assigned by Chargeback Team lead

Skills

Analytical skills

Communication skills

Interpersonal skills

Initiative

English fluency

Tools

Skyspeed

Navitaire

Zendesk

Microsoft Excel

Microsoft Word

Job description

Ryanair, over our 40 year history has grown to become Europe’s largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Ryanair are currently recruiting for a Senior Chargeback Administrator to join Europe’s largest airline group

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.

Duties Include

• Process daily chargeback files from Acquirers.
• Review eligibility of chargeback for representment.
• Collect, prepare necessary documentation necessary defending chargeback dispute.
• Adhere and Maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
• Liaise with fraud team with respect to fraudulent cases
• Maintain and provide detailed reports of all chargeback received and status update.
• Monthly reconciliations between chargebacks received, updates and bank accounts
• Ad-hoc duties as assigned by Chargeback Team lead
• 12+ months working in a similar Chargeback admin role.
• Knowledge of Ryanair systems including Skyspeed, Navitaire and Zendesk.
• Excellent analytical and problem-solving skills are essential.
• Experience of Microsoft Excel and word essential.
• Fluency in English with excellent written and verbal communication skills.
• High degree of initiative and strong interpersonal.
• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme – Matched up to 5% or €5,000
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression