Senior Business Systems Analyst

Johnson Controls; Dublin; On-site; EUR 75,000 - 110,000; Full time

Job summary

Johnson Controls in Dublin seeks a Senior Business Systems Analyst to connect stakeholders with Europe-based development teams, translating needs into detailed features and guiding delivery.

You will lead complex European projects, demo features, and ensure acceptance criteria while mentoring others and aligning regional priorities with global strategy.

Qualifications

• 7+ years of product, business systems analysis or software development lifecycle experience.
• Proven experience writing Features and User Stories with acceptance criteria on Agile teams; SAFe experience preferred.
• Fluency in English; an additional European language is a plus.

Responsibilities

• Translate stakeholder needs into detailed Features with clear business value, scope and acceptance criteria for development teams.
• Lead complex projects and product launches for European markets; track progress and dependencies.
• Run discovery sessions to map procedures, data inputs/outputs and reporting needs.
• Demo completed Features to stakeholders and verify they meet acceptance criteria.
• Support UAT and rollout to regional users; draft release notes and training material.

Skills

Azure DevOps

SQL

Excel

Power BI

Agile / SAFe

Stakeholder management

Features / User Stories

Leadership without authority

Communication

Education

Bachelor's degree in business, engineering or a technical field

Tools

Azure DevOps

Job description

What you will do

Under minimal direction, the Sr. Business Systems Analyst connects stakeholders in our European regions with the development teams building Johnson Controls' Applied Chiller equipment selection tools. You will work independently with sales, application engineering and product teams across Europe to understand how they select and quote chillers. You will turn their needs into detailed Features, lead them through delivery, and demo them back to make sure they meet the acceptance criteria and our customers' needs. You will also lead complex projects and product launches for European markets and bring forward ideas to improve our processes and tools.

How you will do it

Build working relationships with stakeholders across European regions, including sales, application engineering, product management and customer support. Run discovery sessions to understand current procedures, problems, data inputs and outputs, and reporting needs. Write detailed Features with clear business value, scope and acceptance criteria, ready for development teams to refine and execute. Capture region-specific requirements such as units, languages, local regulations and certification programs (e.g., Eurovent, EU Ecodesign) that affect how equipment is selected and documented. Help product management weigh European priorities against global ones, and keep stakeholders informed of decisions and trade-offs. Independently lead complex projects and product launches for European markets, working across teams and departments. Track Features through delivery and report on status, risks and dependencies. Use AI tools such as Microsoft Copilot and Claude to synthesize stakeholder input, draft Features, and keep progress transparent to stakeholders. Demo completed Features with stakeholders, confirm they meet acceptance criteria, and capture feedback for the next iteration. Support user acceptance testing and rollout to regional users, including release notes and training material. Propose improvements to processes, tools and new product concepts based on European market needs. Partner with Sr. Business Systems Analysts, Product Owners and technical leads across our Scrum and Kanban teams, and mentor other analysts. Adhere to the Company's Code of Conduct and Business Ethics standards.

What we look for

• Bachelor's degree in business, engineering or a technical field, or equivalent experience; Computer Science, Mechanical Engineering or a related discipline preferred.
• 7+ years of product, business systems analysis or software development lifecycle experience, including stakeholder-facing requirements work.
• Proven experience writing Features and User Stories with acceptance criteria on Agile teams; SAFe experience preferred.
• Confidence leading stakeholder meetings and product demos, including with senior and non-technical audiences.
• Hands-on experience with Azure DevOps or a similar tool; working knowledge of SQL and advanced Excel; Power BI or similar a plus.
• Preferred: hands-on experience using AI tools such as Microsoft Copilot and Claude to drive efficiency, improve communication and transparency, and execute work.
• HVAC industry experience preferred; knowledge of European regulations and certification programs a strong plus.
• Fluency in English required; an additional European language a plus.
• Business travel of about 10%, mostly within Europe, and some working hours that overlap with US Eastern time.

What will make you successful

You lead stakeholders and development partners without formal authority. You are curious about how customers and regional teams actually work, and you ask good questions. You organize and track many requests and Features at once. You think logically and analytically, and turn messy input into clear requirements. You work independently, own outcomes and drive for business results. You communicate clearly in writing and in person #LI-Hybrid #GOSIA

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.