Senior Business Analyst

UnitedHealth Group; Letterkenny; Hybrid; Confidential; Full time

Job summary

UnitedHealth Group’s Optum unit seeks a Senior Business Analyst in Ireland to drive analytics for Claims Verification. You’ll build Power BI dashboards, run complex SQL analyses, and support automation and AI-driven improvements.

You’ll partner with leaders, tech teams and clients to improve service delivery and reporting accuracy. The role emphasizes governance, data quality, and cross-functional collaboration, with a hybrid model between Dublin/Letterkenny and home-based work.

Qualifications

• Proven experience in business analysis within the healthcare industry.
• Intermediate proficiency in SQL and Oracle PL/SQL for data extraction and analysis.
• Proficient in Excel with pivot tables and data validation.
• Strong communication and ability to work with stakeholders.

Responsibilities

• Develop and maintain Power BI dashboards and automated reporting.
• Use SQL to extract, validate, transform and analyze large datasets.
• Perform root cause analysis and data quality assessments to resolve issues.
• Identify automation opportunities and support AI-driven improvements.
• Collaborate with cross-functional teams to translate requirements into analytics.
• Support governance, compliance and data accuracy in reporting.
• Manage onboarding, implementations and testing for new products.

Skills

SQL

Power BI

Data analytics

Process improvement

Communication

Stakeholder management

Independent working

Tools

Oracle

PL/SQL

SQL*Plus

Excel

PowerPoint

ETL tools

Visio

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Do you enjoy turning data into actionable business insights? Are you passionate about analytics, automation, artificial intelligence, and solving complex operational challenges? The Claims Verification team offers an opportunity to help shape the future of healthcare analytics and operations.

As a Senior Business Analyst within Claims Verification, you will serve as a key analytical resource supporting Full-Service and Analytics-Only CV offerings. You will partner with operational leaders, implementation teams, technology partners, and client-facing stakeholders to improve service delivery, enhance reporting, identify automation opportunities, and support the continued growth of CV products and services. The ideal candidate combines solid technical capability in SQL, Power BI, data analytics, and process improvement with the ability to translate business needs into scalable, well-governed solutions.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Develop and maintain Power BI dashboards, KPI scorecards, and automated reporting solutions that provide operational, quality, and financial insights
• Utilize SQL and data analytics tools to extract, validate, transform, and analyze large datasets to support business decision-making
• Perform root cause analysis, data quality assessments, reconciliations, and business rule validation to identify and resolve operational issues
• Analyze trends, monitor key performance metrics, and provide actionable recommendations that improve operational performance and client outcomes
• Identify, develop, and support automation and AI-driven solutions that improve efficiency, scalability, and reduce manual effort
• Evaluate workflow performance and recommend continuous improvement initiatives that enhance quality, throughput, and service delivery
• Support client onboarding, implementations, testing, platform migrations, and operational readiness activities for new products and services
• Partner with cross-functional stakeholders to translate business requirements into analytical solutions, reporting enhancements, and operational improvements that drive business growth
• Support governance, compliance, and audit readiness activities by ensuring data accuracy, reporting integrity, adherence to business rules, and maintenance of operational controls
• Develop and maintain documentation for reporting solutions, data definitions, workflows, and analytical methodologies to support transparency, consistency, and knowledge retention
• Monitor key operational controls and quality metrics, proactively identifying risks, anomalies, and compliance concerns that may impact client deliverables or regulatory requirements
• Partner with business and technology teams to validate system changes, support testing activities, and ensure compliance with established policies, procedures, and data governance standards
• Full-time position with standard working hours of Monday - Friday, 9:00 a.m. - 5:00 p.m.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven experience in business analysis within the healthcare industry
• Demonstrated intermediate proficiency in SQL, including Oracle, PL/SQL, SQL, and SQL*Plus, with proven ability to extract, analyze, update, and maintain data and internal tables
• Demonstrated intermediate proficiency in Microsoft Excel, including pivot tables, VLOOKUP and HLOOKUP functions, data validation, and report creation
• Demonstrated proficiency in Microsoft Office applications, including Excel and PowerPoint
• Proven ability to research conflicting or inaccurate data and determine root causes
• Proven ability to work independently with minimal supervision
• Demonstrated solid communication and organizational skills
• Proven ability to build and maintain collaborative relationships with colleagues and stakeholders

Preferred Qualifications:

• Demonstrated experience with Risk Adjustment processes
• Demonstrated proficiency in ETL tools
• Demonstrated proficiency in Visio
• Proven experience with client engagement activities
• Demonstrated experience with project methodologies, including requirements gathering, design, development, testing, and implementation

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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