Senior Branch Customer Service Advisor- Nationwide

TN Ireland; Ireland; On-site; EUR 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Senior Branch Customer Service Advisor to enhance customer experiences and drive sales. This role involves collaborating with the Branch Lead to ensure compliance and operational efficiency while promoting innovative banking solutions. You will coach colleagues and engage with customers to identify new business opportunities and maintain strong relationships. Join a dynamic team committed to delivering outstanding service in a fast-paced environment, where your contributions will make a significant impact on customer satisfaction and business growth.

Qualifications

• Qualified Financial Advisor with strong interpersonal and communication skills.
• Experience in sales and customer service within a compliant environment.

Responsibilities

• Coordinate branch plans and ensure activities are actioned.
• Coach colleagues on customer engagement and compliance.

Skills

Interpersonal Skills

Communication Skills

Sales Experience

Customer Service

Regulatory Compliance

Education

Qualified Financial Advisor (QFA or APA)

Job description

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Senior Branch Customer Service Advisor - Nationwide, Republic of Ireland, IE

Client:

Morgan McKinley

Location:

Republic of Ireland, IE, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3294194ba386

Job Views:

5

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Job Description

We are looking for a Senior Branch Customer Service Advisor for our client, which is Ireland's leading retail and SME bank, with an innovative range of products and services powered through an evolving digital landscape. The Bank's focus is centered on ensuring what their customers, colleagues, and communities need to be successful.

As a Senior Branch Customer Service Advisor, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and day-to-day branch operations in a compliant manner. You will support the Branch Lead and step up when the Branch Lead is not in the Branch. You will actively develop your skills through participation in our Blackbelt program while ensuring you are meeting the needs of our customers through the promotion of our Omni-Channel approach. You will become familiar with the Bank's Customer Segmentation Strategy and take part in 'in-branch' and localized promotional activities within the territory to identify new business opportunities to increase new customer acquisition while maintaining positive relationships with existing customers.

Responsibilities:

• Ensure Branch plans are coordinated and Branch activities are actioned.
• Coach Branch Colleagues to ensure the key learnings of the Blackbelt program are embedded, including enhanced customer engagement and education of customers on all channels available to meet their needs.
• Ensure the team fully understands their impact on compliance and embed the term 'right first time,' recognizing good compliant performance. Lead by example.
• Support in the day-to-day operation of customer service within the branch.

Requirements:

• Qualified Financial Advisor - recognized qualification to permit the discussion of product information and provide advice to customers, i.e., QFA, or APA in both Loans and Savings & Investments.
• Actively engaged in Continuous Professional Development.
• Strong interpersonal and communication skills with a dedication to providing an outstanding customer experience.
• Have a significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
• Committed to and enjoy working in a sales environment.

Morgan McKinley is acting as an Employment Agency, and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.