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Toast is seeking a Technical Operations Lead to own the end-to-end architecture of our services, data systems, and internal tools. You will design backend services, integrate disparate sources, and drive large projects from design through rollout.
You'll mentor engineers, collaborate with product owners, and build scalable reporting for engineering health, tooling spend, and ROI, replacing manual processes with auditable, productized analytics.
If you are passionate about turning complex business and engineering processes into something teams can actually see, so they can spot bottlenecks and opportunities before they become major problems, use resources wisely, and ultimately deliver a better customer experience, this team is for youDemonstrated, hands-on use of agentic engineering as a core part of how you workOwnership of the full lifecycle of what you ship from design reviews to automated testing, monitoring, and production support5+ years of software engineering experience designing, building, and operating production full-stack systems, including data-intensive systems that automate manual business/operational processesStrong backend, API integration, SQL and data modeling skillsProven ability to drive significant projects to completion from design to rollout, informed by solid technical and business understanding, working with non-engineering stakeholdersProficiency in a modern web front-end stack sufficient to prototype visualizations, and review front-end workProficiency in at least one modern programming language (for example Python, Kotlin, or TypeScript)