Senior Associate, Customer Supply Chain Analytics

West Pharmaceutical Services, Inc

Dublin

Hybrid

EUR 63,300 - 80,600

Full time

10 days ago

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Job summary

West Pharmaceutical Services, Inc in Dublin is seeking a Senior Associate, Customer Supply Chain Integration to enable scalable, standardized customer connectivity through analytics, data integration and process documentation.

The role supports ERP-to-ERP integration, forecast automation, data exchange standards and KPI reporting with strategic customers, ensuring data integrity, governance and on-site requirement of at least three days per week.

Qualifications

Bachelor’s Degree is required.
Master’s Degree in SCM preferred.
5+ years of supply chain, integration, or data analytics experience required.
Experience in regulated industry preferred.

Responsibilities

Prepare and structure data for repeatable and ad‑hoc strategic customer engagements.
Lead data mapping and validation activities for ERP integration initiatives (EDI, API, ASN, forecast automation).
Ensure master data integrity across item, location, and transactional attributes prior to customer connectivity go‑live.
Develop and maintain process documentation, SOPs, and customer integration playbooks.
Build and maintain joint KPI dashboards (service level, forecast accuracy, inventory alignment, lead‑time adherence).
Perform root cause analysis for integration discrepancies and data mismatches.
Support customer escalation analysis by quantifying service, capacity, and inventory exposure.
Contribute to standardization of customer onboarding and governance processes across customer tiers.
Provide subject matter expertise to cross‑functional project teams.
Mentor junior analysts or project contributors as assigned.