Senior AI Engineering Manager

ICON Clinical Research Ltd; Ireland; Hybrid; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Competitive base salary

Health and wellbeing programmes

Retirement and pension plans

Life assurance and disability coverage

Employee assistance programmes

Learning and development opportunities

Job summary

ICON Clinical Research Ltd. seeks a Senior Manager, AI Engineering and Operations in Dublin, offering hybrid work.

Lead the enterprise AI platform, multi-agent framework, and services with a focus on secure, scalable production-grade solutions that enable transformative outcomes across ICON's global business. You will mentor a cross-functional team, steer program delivery, and integrate security and responsible AI across engineering outputs, while collaborating on strategic roadmaps and tool

Qualifications

• 8+ years of software engineering experience leading teams.
• Hands-on experience designing, deploying, and operating AI/ML systems in production.
• Experience with agentic AI, multi-agent systems, or modern LLM-based frameworks.
• Strong understanding of cloud-native architectures, DevOps/MLOps practices, and platform engineering.
• Demonstrated ability to manage complex technology programmes and engage with cross-functional stakeholders.
• Bachelor's degree in Computer Science, IT, or related field (or equivalent).
• Microsoft certifications (e.g. Microsoft 365, Azure, Power Platform, AI) highly desirable.

Responsibilities

• Lead the development, stability, and continuous improvement of the central AI platform, multi-agent framework, and agent services, ensuring high performance and scalability.
• Drive engineering excellence through best practices in code quality, CI/CD, automated testing, and deployment governance.
• Establish robust monitoring, observability, and incident management processes to maintain production-grade reliability and service availability.
• Build, lead, and mentor a high-performing cross-functional engineering team, fostering a culture of innovation, collaboration, and continuous learning.
• Oversee resource planning and delivery across multiple concurrent AI programmes, ensuring alignment with strategic priorities and timelines.
• Embed security, compliance, and responsible AI principles into all engineering outputs, ensuring adherence to regulatory and organisational standards.
• Act as a key engineering partner to stakeholders, contributing to strategic planning, technology roadmaps, and the evaluation of emerging AI tools and frameworks.

Skills

Engineering leadership

AI/ML in production

Cloud-native architectures

Education

Bachelor's degree in Computer Science or related

Tools

Azure

Microsoft 365

Power Platform

Job description

Job Description

Senior Manager, AI Engineering and Operations ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Senior Manager, AI Engineering Dublin, Ireland - hybrid

As a Senior AI Engineering Operations Manager at ICON, you will play a pivotal role in shaping and delivering our Enterprise AI capability. You will lead the engineering operations behind our central AI platform, multi-agent framework, and agent services layer-forming the foundation for AI innovation across the organisation. This is a high-impact leadership role where you will combine technical expertise with people leadership to ensure our AI solutions are secure, scalable, reliable, and built to production-grade standards, enabling transformative outcomes across our global business.

In this role, you will be responsible for the end-to-end leadership, delivery, and operational excellence of ICON's AI engineering platform and services.

Key Responsibilities

• Lead the development, stability, and continuous improvement of the central AI platform, multi-agent framework, and agent services, ensuring high performance and scalability
• Drive engineering excellence through best practices in code quality, CI/CD, automated testing, and deployment governance
• Establish robust monitoring, observability, and incident management processes to maintain production-grade reliability and service availability
• Build, lead, and mentor a high-performing cross-functional engineering team, fostering a culture of innovation, collaboration, and continuous learning
• Oversee resource planning and delivery across multiple concurrent AI programmes, ensuring alignment with strategic priorities and timelines
• Embed security, compliance, and responsible AI principles into all engineering outputs, ensuring adherence to regulatory and organisational standards
• Act as a key engineering partner to stakeholders, contributing to strategic planning, technology roadmaps, and the evaluation of emerging AI tools and frameworks

Your Profile

To succeed in this role, you will bring a strong blend of technical depth, leadership capability, and a passion for building scalable AI solutions in a fast-evolving environment. Required Qualifications and Experience:

• 8+experience in software engineering with a track record of leading and developing engineering teams.
• Hands-on experience designing, deploying, and operating AI/ML systems in production environments.
• Experience with agentic AI, multi-agent systems, or modern LLM-based frameworks.
• Strong understanding of cloud-native architectures, DevOps/MLOps practices, and platform engineering.
• Demonstrated ability to manage complex technology programmes and engage effectively with cross-functional stakeholders.
• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• Microsoft certifications (e.g. Microsoft 365, Azure, Power Platform, AI) highly desirable.

Why Join ICON?

At ICON, you will be part of a global organisation at the forefront of innovation in healthcare intelligence and clinical research. This role offers the opportunity to shape enterprise-wide AI capabilities, work with cutting-edge technologies, and make a meaningful impact by enabling smarter, data-driven decision-making across the organisation. We are committed to fostering an inclusive environment where our people can thrive, develop, and make a difference.

The employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.