Seasonal Customer Experience Specialist

Pandora; Dublin; Híbrido; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

Pandora in Dublin is seeking a Seasonal Customer Service Assistant to provide multichannel support via phone, email and social media. You will respond to inquiries, monitor reviews and collaborate with fulfilment to resolve order-related issues, ensuring a high level of customer satisfaction.

The role requires strong communication, empathy, and the ability to multitask in a fast-paced ecommerce environment, with focus on accuracy and helpful feedback to customers.

Formación

• Experience in ecommerce or retail customer service.
• Ability to handle inquiries across phone, email and social media.
• Strong organizational skills and attention to detail.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and social media.
• Monitor online reviews and respond to feedback to maintain a positive brand reputation.
• Coordinate with fulfilment and other teams to address order issues, delays or stock queries.
• Track and update customers on order status, delivery or return status.
• Resolve customer complaints timely and offer solutions in line with policies.
• Assist with processing returns and refunds according to company policies.
• Maintain accurate records of customer interactions and document queries.
• Provide detailed product information and help customers choose items.

Conocimientos

Communication skills

Customer service experience

Multitasking

Empathy

Descripción del empleo

Pandora in Dublin is seeking a Seasonal Customer Service Assistant to provide multichannel support via phone, email and social media. You will respond to inquiries, monitor reviews and collaborate with fulfilment to resolve order-related issues, ensuring a high level of customer satisfaction.

The role requires strong communication, empathy, and the ability to multitask in a fast-paced ecommerce environment, with focus on accuracy and helpful feedback to customers.