Sea Logistics Customer Care Expert FS-CC

Kuehne + Nagel AS; Swords; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading logistics company in Ireland is seeking a Customer Care Expert to ensure excellent customer service and communication throughout shipment journeys. This junior-level position requires a proactive attitude and strong organizational skills. You'll be the first contact for customers, monitoring their shipments and collaborating with internal teams to resolve issues. Experience in logistics is a plus, but training will be provided. This role offers a path to a rewarding career in the logistics industry.

Qualifications

• Strong customer service mindset.
• Excellent communication skills, especially over the phone.
• Organised and detail-focused; able to manage multiple tasks.
• Proactive attitude and willingness to learn.
• Logistics or freight forwarding experience is a plus.

Responsibilities

• Be the first point of contact for customers, handling inquiries professionally.
• Make proactive calls to keep customers informed and solve issues.
• Monitor shipments and provide regular updates.
• Collaborate with internal teams for smooth operations.
• Capture customer requirements accurately.
• Investigate and resolve service deviations.

Skills

Customer service mindset

Excellent communication skills

Organised and detail-focused

Proactive attitude

Tools

MS Office tools

Job description

It\'s more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

At Kuehne+Nagel, we move goods across the world—but it\'s our people who make the difference. As aCustomer Care Expert in our Sea Logistics team, you\'ll be the voice of Kuehne+Nagel for our customers, ensuring their shipments are handled with care, precision, and a proactive attitude.

This is ajunior-level position, ideal for someone with a passion for customer service and a natural flair for communication. You\'ll be part of a dynamic team, supporting customers throughout their shipment journey, solving problems before they arise, and making sure every interaction reflects our commitment to excellence.

How you create impact

• Be the first point of contact for customers, handling inquiries with professionalism and empathy.
• Make proactive phone calls to keep customers informed and solve issues before they escalate.
• Monitor shipments and provide regular updates, ensuring transparency and trust.
• Collaborate with internal teams to ensure smooth operations and accurate documentation.
• Capture customer requirements and ensure they’re reflected in our systems.
• Investigate and resolve service deviations, using our tools to track and improve performance.
• Support claims management and reporting tasks as needed.

What we would like you to bring

• A strong customer service mindset—friendly, confident, and solution-oriented.
• Excellent communication skills, especially over the phone. You’re not afraid to pick up the phone and make things happen.
• Organised and detail-focused, with the ability to manage multiple tasks.
• A proactive attitude and willingness to learn.
• Logistics or freight forwarding experience is a plus—but not essential. We’ll train you!
• Comfortable using MS Office tools, especially Excel.

What\'s in it for you

Kuehne+Nagel Ireland is listed as a ‘Great Place To Work” and that is just what we are. As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.