Scheduling Coordinator

Dovida; Trim; On-site; EUR 60,000 - 80,000; Full time

Job summary

A care management company in Trim, Ireland, is seeking a Scheduling Coordinator to manage caregiving logistics and ensure effective communication between Caregivers and Clients. The ideal candidate will possess exceptional communication and organizational skills, and will be proficient in managing schedules via the company's CRM system. This position offers competitive pay, career growth opportunities, and a healthy work-life balance.

Benefits

Competitive Pay

Laptops

Paid Annual Leave

Career Growth

Training and ongoing developmental support

Good Work Life Balance

Qualifications

• Must demonstrate excellent oral and written communication skills.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must present a professional appearance and demeanour.

Responsibilities

• Organise all rotas and staffing requirements.
• Monitor, mediate and log Client and Caregiver concerns.
• Manage and develop excellent relationships with Caregivers and Clients.

Skills

Excellent oral and written communication

Organizational skills

Discretion and integrity

Ability to establish good working relationships

Computer skills (Word, Excel)

Professional appearance

Tools

People Planner

Job description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s‘Circle of Care’philosophy ensures it fulfils its promise:Your Life, Your Way

Who we're looking for

As aScheduling Coordinatoryou should have the following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you'll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

What you'll get

• Competitive Pay
• Laptops
• Paid Annual Leave
• Career Growth
• Training and on going developmental support
• Good Work Life Balance