SAP Service Management lead - Senior Manager 1

EY; Dublin; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Total Rewards package

Job summary

EY Ireland is seeking an SAP Service Management – Manager to lead design and implementation of SAP FSM/PM solutions for utilities clients in a hybrid Dublin/Cork setting.

You will drive architecture, deliverables, and client engagement, leveraging accelerators like SAP Model Company and EY pre-configured solutions while mentoring teams and growing the SAP practice.

Qualifications

• A third level qualification in Computer Science, Mathematics, or a related discipline, or relevant experience related to the position
• 7+ years’ experience delivering in SAP Service Management, with a proven track record of successful implementations and support
• Experience in implementation of S/4HANA Service Management solutions for utilities industry
• Experience with, or demonstrable understanding of, S/4HANA best practice processes, key benefits and implementation scenarios
• In depth knowledge of SAP Service Management and Plant Maintenance Modules including configuration, customisation and integration with other SAP modules and external systems (e.g. SD, MM)
• Strong ability to lead, mentor and motivate teams, adopting a collaborative and supportive approach
• Proven ability to build and leverage relationships with senior level clients

Responsibilities

• Participate in design workshops to gain a clear understanding of our client’s industry and business requirements.
• Learn about accelerators such as SAP Model Company or EY’s Pre-Configured Industry Solutions for potential use as design accelerators on client engagements.
• Customize SAP Service Management functionalities to meet the specific needs of clients, including asset management, work order planning, scheduling, resource allocation and service execution.
• Lead the design and implementation of SAP Service Management, considering best practices and industry standards.
• Drive the development and maintenance of the SAP Service Management architecture, ensuring scalability, reliability and flexibility.
• Collaborate with cross functional teams to define project scope, timelines and resource requirements.
• Produce key project deliverables including design and configuration documentation, functional specs, data migration specs, test scripts, training materials etc.
• Share knowledge of best practice within the SAP team and across other firm disciplines, as well as developing other members of the SAP team
• Support the development of the SAP practice, including leading internal team activities, supporting sales activities and facilitating client events.
• Implement and manage SAP FSM to optimise field service operations.
• Utilise SAP Plant Maintenance to ensure efficient maintenance processes.

Skills

SAP Service Management

S/4HANA Service Management

Plant Maintenance

Leadership

Client relationship management

Utilities domain knowledge

Education

Third level qualification in Computer Science or related discipline

Tools

SAP Model Company

EY Pre-Configured Industry Solutions

Job description

• Hybrid working

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help build a better working world

General Information

Location: Dublin / Cork

Available for Work Visa Sponsorship: Yes

Business Area: UKI Tech Consulting (SAP)

Contract Type: Full-Time – Permanent

The Team and the opportunity

Are you ready to take your career to the next level? Join our dynamic Tech Consulting team at EY Ireland as an SAP Service Management – Manager. This is a fantastic opportunity to work on cutting-edge projects that will shape the future of our clients' businesses. You'll be at the forefront of technology, helping to design and implement integration strategies that drive business transformation and improve bottom lines. If you're passionate about technology and looking for a role that offers variety, challenges, and the chance to make a real impact, this is the job for you.

Your Key Responsibilities

• Participate in design workshops to gain a clear understanding of our client’s industry and business requirements.
• Learn about accelerators such as SAP Model Company or EY’s Pre-Configured Industry Solutions for potential use as design accelerators on client engagements.
• Customize SAP Service Management functionalities to meet the specific needs of clients, including asset management, work order planning, scheduling, resource allocation and service execution.
• Lead the design and implementation of SAP Service Management, considering best practices and industry standards.
• Drive the development and maintenance of the SAP Service Management architecture, ensuring scalability, reliability and flexibility.
• Collaborate with cross functional teams to define project scope, timelines and resource requirements.
• Produce key project deliverables including design and configuration documentation, functional specs, data migration specs, test scripts, training materials etc.
• Share knowledge of best practice within the SAP team and across other firm disciplines, as well as developing other members of the SAP team
• Support the development of the SAP practice, including leading internal team activities, supporting sales activities and facilitating client events.
• Implement and manage SAP FSM to optimise field service operations.
• Utilise SAP Plant Maintenance to ensure efficient maintenance processes.

To qualify for the role, you should have

• A third level qualification in Computer Science, Mathematics, or a related discipline, or relevant experince related to the position
• 7+ years’ experience delivering in SAP Service Management, with a proven track record of successful implementations and support
• Experience in implementation of S/4HANA Service Management solutions for utilities industry
• Experience with, or demonstrable understanding of, S/4HANA best practice processes, key benefits and implementation scenarios
• In depth knowledge of SAP Service Management and Plant Maintenance Moduls including configuration, customisation and integration with other SAP modules and external systems (e.g. SD, MM )
• Strong ability to lead, mentor and motivate teams, adopting a collaborative and supportive approach
• Proven ability to build and leverage relationships with senior level clients

Ideally, You’ll Also Have

• Relevant SAP certifications in Utilities or related modules
• Knowledge of Customer engagement for Utility and SAP Field Service Management.
• Experience with full asset lifecycle management using EAM capabilities in S/4HANA
• Proven ability to think strategically and translate business requirements into effective SAP Service Management solutions

What We Look For:

We are looking for candidates who are:

• Innovative and agile, with a purpose driven mindset
• Inclusive and able to work effectively in diverse teams
• Passionate about technology and eager to learn and grow
• Client focused, with a strong commitment to delivering exceptional service

What Working At EY Offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted Health Insurance
• Web Doctor - Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid working
• Free Gym Membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• TECH MBA paid by EY
• Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

To help create the best experience during the recruitment process, please describe any disability related adjustments or accommodations you may need.