SAP Retail Process Lead

Applegreen plc; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Schedules

Professional Development + Growth

EAP (Employee Assistance Programme)

Staff Discounts

Opportunities for Advancement

Work/Life Balance

Wellness Programs

Employee Recognition

Employee Referral Bonus

Rewards for Years Of Service

Pension Scheme

Cycle to Work Scheme

E-Learning and Development

Job summary

Applegreen plc is seeking a seasoned SAP IS Retail Specialist to lead the COE for Retail Sales & Fuel functions. You will guide SAP integrations, manage stakeholders, and drive process improvements while ensuring high-quality service delivery across multiple countries.

A strong focus on leadership, collaboration and business outcomes is essential. You will partner with Finance and Retail Operations to prioritise demand, implement enhancements, and mentor the COE team to sustain performance and

Qualifications

• 5+ years in SAP Sales, Retail and POS integrations (IS Retail preferred).
• 2+ years in a similar support role or business process improvement.
• 3+ years in supply chain management with demand & inventory familiarity.
• Strong understanding of SD, MM, FI/CO integration points.
• Strong IT systems knowledge; proficient in MS Office.

Responsibilities

• Be the SAP IS Retail Functional expert across Applegreen.
• Establish and maintain relationships with internal clients at all levels.
• Collaborate with stakeholders; drive function development and prioritization.
• Manage stakeholder communication for seamless service.
• Provide support for super users and end users of SAP.
• Lead design efforts for future processes leveraging SAP solutions.
• Drive analysis, implementation, testing and documentation of new/enhanced systems.
• Lead and develop the COE Retail Sales & Fuel team to meet objectives.
• Oversee day-to-day activities and ensure deliverables meet SLAs.
• Identify incidents trends and coordinate resolution with teams.

Skills

SAP IS Retail

Leadership

Stakeholder management

Business process understanding

Communication skills

Troubleshooting

Team development

Education

SAP IS Retail experience

Tools

SAP

Microsoft Office

Job description

Applegreen is defining roadside hospitality.From humble beginnings in 1992, we’ve grown from a single site in Dublin to a leading roadside hospitality retailer across Ireland and the United States. Today, Applegreen operates 600+ locations and supports a growing team of 18,000+ colleagues.Our mission is clear: delight guests in transit with passionate hospitality and brands they love. With best guest experience our top priority, Applegreen offers inviting spaces, amazing coffee, spotless faci

Applegreen is defining roadside hospitality.From humble beginnings in 1992, we’ve grown from a single site in Dublin to a leading roadside hospitality retailer across Ireland and the United States. Today, Applegreen operates 600+ locations and supports a growing team of 18,000+ colleagues.Our mission is clear: delight guests in transit with passionate hospitality and brands they love. With best guest experience our top priority, Applegreen offers inviting spaces, amazing coffee, spotless faci Show more

Description

Applegreen is in a rapid growth phase and has recently upgraded the backoffice operations to the latest generation SAP S/4 Hana. The systems are being supported by a SAP Centre of Excellence (CoE), responsible for best in class delivery of SAP support to a growing/multi country user community. The SAP CoE will be a fast-moving proactive support function. Through a disciplined governance process that aligns priorities and by delivering quick wins and simple business solutions, the SAP CoE is focused on meeting our customer’s expectations while delivering service second to none. Our CoE aims to educate and empower, joining forces across teams to connect solutions and eliminate issues. And in turn switch attention to continuous improvement opportunities.

Leading a small team within the COE, you will play a key role in the ongoing support and continued development of Retail Sales & Fuel functions. The role requires leadership accountability with a focus on process driven performance, intense collaboration with both team and customer, thoughtful, fast and disciplined execution. We are looking for someone with passionate customer focus and a tenacious commitment to continuous improvement. You will be accountable for the services that the team deliver to the customer and will ensure that agreed service level targets as well as levels of quality are managed and maintained. You will continually strive to improve the services delivered by the team and drive improvement initiatives as agreed.

Key Responsibilities:

• Be the SAP IS Retail Functional expert across Applegreen
• Establish and maintain effective relationships with internal clients at all levels of the organization
• Closely collaborating with key Stakeholders, drive the development of the function in all areas and manage the prioritization of all activities
• Manage Stakeholder communication across the business groups to ensure a seamless service
• Provide the relevant support for the super users and end users of SAP
• Lead the continued design efforts of future processes in this area, leveraging SAP Solutions to achieve desired results
• Drive the analysis, implementation, testing and documentation of new and enhanced systems and processes
• Manage individuals within the COE Retail Sales & Fuel team to support them in their development and to meet their objectives
• Provide day to day oversight of the team’s activities, ensuring agreed deliverables are met
• Identify problems by analysing trends of incidents and work with your team, colleagues and partners to resolve them in a timely manner
• Identify potential efficiencies / alternate uses based on SAP experience
• Coordinate with other COE sub-teams and offshore resources as required
• Participate in change management & communication activities
• Support the training & development of the team, ensuring that they have the right skills
• Work closely with Finance and the Retail Operations teams (Trading & Distribution, Buyers, Food, Sites) across the Group to allow effective prioritization of the demand on the team
• Work with the COE Lead to contribute to the strategic direction of the COE function, incorporating industry and system best practices
• Keep abreast of industry trends and cultivate an SAP support network
• Stay up to date in SAP developments and how they can be leveraged for Applegreen

The Candidate should have the following:

Qualifications and Experience:

• 5+ years’ experience in SAP Sales, Retail and POS Integrations. Preferably in SAP IS Retail.
• 2+ years in a similar support role or experience conducting business process improvement / business process reengineering efforts.
• 3+ years prior supply chain management experience with familiarity of demand & supply planning and inventory management
• Demonstrated understanding of integration points with SD, MM and FI/CO modules
• Strong emphasis on business understanding with reference to SAP environments/upcoming technologies in SAP
• Strong functional knowledge of IT systems; to include practical knowledge of Microsoft Office (intermediate to advanced).
• Strong background in the fuel and food forecourt retail industry
• Strong analytical and problem-solving skills, in terms of both data and process management
• Detailed orientated with ability to also understand and see the broader impacts
• Confident and professional communication skills throughout the business
• Ability to work independently and as part of a broader team with strong team building skills
• Focus on excellence and results; Holds accountability for commitments and deliverables
• Ability to sell a concept and get it over the line for the good of the business
• Ability to interact with IT resources when technology roles and capabilities are required to facilitate any aspects of the COE process

Additional Key Skills & Attributes:

• - A dynamic individual who adapts well to change and can thrive in an organisation which is rapidly growing and evolving.
• - A highly organised individual with ability to plan and organise own workload effectively for maximum impact and work flexibly around changing priorities as required.
• - Ability to execute directly at high quality and pace.
• - A ‘can do’ attitude and a positive solution focused mindset.
• - Committed to their role, with a strong work ethic, and ambitious in building their future capability and career.
• - A strong focus on innovations and trends and invests in their external network.
• - Ability to engage and develop relationships with individuals at all levels of the organisation.
• - Is a self-starter who is driven and can work on own initiative.
• - Is resilient and calm under pressure.
• - Has sound judgement and objective logical decision-making skills.
• - A team player, with exceptional interpersonal skills, and ability to influence.
• - Has strong leadership potential and management skills, who will be a role model for the people and culture at Applegreen.
• - Willing to travel ad hoc if required.

• Flexible Schedules
• Professional Development + Growth
• EAP (Employee Assistance Programme)
• Staff Discounts
• Opportunities for Advancement
• Work/Life Balance
• Wellness Programs
• Employee Recognition
• Employee Referral Bonus
• Rewards for Years Of Service
• Pension Scheme
• Cycle to Work Scheme
• E-Learning and Development opportunities

Applegreen Stores is an Equal Opportunity Employer