Sales Support Specialist

GRENKE UK; Dublin; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

A leading company in the financial services sector is looking for a Sales Support professional in Dublin. The role involves managing customer requests and complaints, providing assistance to sales activities, and collaborating with internal stakeholders. The ideal candidate will possess strong communication skills and have a background in sales support or internal sales.

Benefits

Healthcare

Pension

25 days annual leave

Bike to work scheme

Health and Wellbeing allowance

Qualifications

• Professional experience in an Internal Sales department or Sales Support role.
• Excellent verbal and written communication skills.
• Prior experience in managing customer complaints.

Responsibilities

• Handling requests from different communication channels.
• Providing support to internal stakeholders relating to sales activities.
• Managing possible complaints by finding suitable solutions.

Skills

Communication

Team Collaboration

Problem Solving

Education

Bachelor's degree in Business Administration, Marketing, or Communications

Job description

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As your daily activity consists of providing solutions to our stakeholders, you are a master in communication, capable to be assertive in every situation. Using synergies and asking the right questions allow you to respond quickly to people's needs.

Responsibilities

• Handling requests coming from different communication channels
• Providing support to different internal stakeholders relating to sales activities
• Managing possible complaints by finding suitable solutions
• Handling outstanding requests turning them into profitable contracts
• Interaction with partners and customers in case of missing documents to promote the finalisation of the contract
• Managing activities of the sales process according to the area of responsibility
• Support in the optimisation of processes

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
• Professional experience in an Internal Sales department or Sales Support role.
• Prior experience in managing customer complaints and providing suitable solutions.
• Excellent verbal and written communication skills. Ability to communicate effectively and assertively with customers, partners, and internal stakeholders.
• Ability to work collaboratively within a team and support other team members.

What we offer

• A secure job in a dynamic and innovative environment with a competitive salary and bonus structures.
• Modern offices and equipment.
• Excellent benefits - healthcare, pension, 25 days annual leave, bike to work scheme, Health and Wellbeing allowance, etc.
• Hybrid working after probationary period.