Sales Support Specialist

FORTÉ Ireland; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

FORTÉ Ireland is seeking an Inside Sales Specialist to support the sales team with account management, proposals, and customer onboarding, while building long-term relationships.

The role emphasizes diagnosing customer needs, coordinating with vendors, processing orders, and contributing to business development efforts to increase field time for Account Managers.

Qualifications

• This position requires an aggressive and competitive nature, outgoing personality, and good listening skills.
• Required skills include a leaving Certificate education, good verbal and written communication skills, and organized working skills.
• The person must have computer literacy skills and basic knowledge in word processing.
• Face-to-face communication skills, telephone communication skills, and customer relation skills are vital to success.

Responsibilities

• Serve as a key support resource for the sales team, assisting with the creation and execution of sales plans, preparing proposals, and coordinating customer visits, presentations, and events.
• Leads and customer calls for Sellers are qualified for urgency and specific needs and promptly communicated to the seller.
• Customer problems or complaints are immediately brought to the attention of the seller and/or sales manager.
• Customer orders are processed, and new customers go onboard in a timely fashion
• Processes orders timely including complex orders adhering to FORTÉ’s order processing guidelines.
• Maintains the FORTÉ Order Processing sheet and communicates order statuses with Account Managers
• Onboard with new customers
• Enhances the marketing efforts of the Account Manager by assisting with business development activities
• Coordinates with vendors for the procurement and the tracking of demo equipment as requested by Sellers.
• Results proven with Customers demonstrating an earned level of professional respect and trust with the Account Manager
• Demonstrates efforts to develop and enhance relationships with manufacturers
• Regularly reads industry publications and demonstrates improving knowledge of the Audiovisual industries.
• Performs product research to support sales efforts and respond to questions from Sellers and customers.
• Demonstrates a thorough understanding of FORTÉ’s business model, history, qualifications, and Practices and service offerings.

Skills

Verbal communication

Written communication

Organization

Customer relations

Problem solving

Education

Leaving Certificate

Tools

MS Word

MS Excel

MS PowerPoint

MS Office Suite

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

POSITION OBJECTIVE:

The Inside Sales Specialists position is multifaceted and focuses on three key components to elevate the Sales division of FORTÉ. These focuses include building and strengthening relationships, providing Account Manager support to enable maximum field time, and leveraging profit enhancing programs. The Inside Sales Specialist will be responsible for learning FORTÉ business practices, products and services along with a broad understanding of the technology industry.

What You Will Be Doing:

• Serve as a key support resource for the sales team, assisting with the creation and execution of sales plans, preparing proposals, and coordinating customer visits, presentations, and events.
• Leads and customer calls for Sellers are qualified for urgency and specific needs and promptly communicated to the seller.
• Customer problems or complaints are immediately brought to the attention of the seller and/or sales manager.
• Customer orders are processed, and new customers go onboard in a timely fashion
• Processes orders timely including complex orders adhering to FORTÉ’s order processing guidelines.
• Maintains the FORTÉ Order Processing sheet and communicates order statuses with Account Managers
• Onboard with new customers
• Enhances the marketing efforts of the Account Manager by assisting with business development activities
• Coordinates with vendors for the procurement and the tracking of demo equipment as requested by Sellers.
• Results proven with Customers demonstrating an earned level of professional respect and trust with the Account Manager
• Demonstrates efforts to develop and enhance relationships with manufacturers
• Regularly reads industry publications and demonstrates improving knowledge of the Audiovisual industries.
• Performs product research to support sales efforts and respond to questions from Sellers and customers.
• Demonstrates a thorough understanding of FORTÉ’s business model, history, qualifications, and Practices and service offerings.

Professional Skills and Knowledge Requirements:

• This position requires an aggressive and competitive nature, outgoing personality, and good listening skills.
• Required skills include a leaving Certificate education, good verbal and written communication skills, and organized working skills.
• The person must have computer literacy skills and basic knowledge in word processing. Face-to-face communication skills, telephone communication skills, and customer relation skills are very vital to success in this position.
• Ability to write simple correspondence, effectively present information and respond to questions from sales representatives and customers.
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to competently prioritize responsibilities.
• Competently communicate with managers, customers, manufacturers, Account Managers and peers

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.