Sales & Reservations Agent

Mercantile Group; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading hospitality and entertainment group in Dublin is seeking a Reservations Manager to handle customer inquiries and manage bookings across several venues. The ideal candidate should have a strong command of English and be friendly and flexible. This full-time position offers opportunities for career growth within a dynamic environment and employee development opportunities.

Benefits

€99 FLYEfit Roaming gym membership

Career development opportunities

Staff discount card for group venues

Qualifications

• Professional and courteous communicator with enthusiasm.
• Ability to work well independently and as part of a team.

Responsibilities

• Manage incoming reservations and target customers for new sales opportunities.
• First point of contact for all telephone and email inquiries.
• Collaborate with the sales and marketing team.

Skills

Excellent command of spoken and written English

Friendly and flexible attitude

Strong administration skills

Organizational skills

Previous reservations management experience

Experience using Salesforce

Tools

Salesforce

Job description

Overview

The Mercantile Group is one of Ireland's leading hospitality and entertainment groups with seven venues in Dublin City Centre, including Café en Seine, Opium, Pichet, NoLita, Whelan's and The George, and The Mercantile Hotel forthcoming. We are committed to delivering a first-rate experience through our food, service, drinks and events, making each visit memorable.

Role

This is an exciting opportunity for a professional and courteous communicator who can engage customers in an enthusiastic and friendly manner. Based at head office and reporting to the Sales Manager, this position will manage incoming reservations and target customers for new sales opportunities.

Responsibilities

• First point of contact for all telephone and email inquiries.
• Manage incoming bookings for designated group venues.
• Be fully conversant on all aspects of the venues offerings and services.
• Collaborate with the sales and marketing team.
• Ensure that all standards and procedures comply with Finance Department requirements.
• Provide personal assistance to Senior Management on an ad hoc basis.
• Work with tools like Salesforce to track the sales process and manage bookings and client relationships.
• Report to your manager on a weekly basis on tasks, productivity, challenges and issues.
• Perform other ad hoc tasks relating to reservations and sales.

Requirements

• Excellent command of spoken and written English.
• Friendly, flexible individual with a can-do attitude.
• Strong administration and organisational skills.
• Previous reservations management experience is advantageous.
• Experience using Salesforce or a similar sales platform is advantageous.
• Ability to work well independently and as part of a team.

Benefits

• €99 FLYEfit Roaming gym membership.
• The opportunity to work within one of Ireland’s top hospitality groups.
• Opportunity to build a career in a growing company that invests in employee development.
• Staff discount card for use within Mercantile Group venues.

Salary

DOE

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Administrative and Support Services

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