Sales & Events Agent

Ashford Castle - part of The Red Carnation Hotel Collection; Connacht; On-site; EUR 30,000 - 35,000; Full time

Job summary

A luxury hotel in Connacht seeks a Sales & Events Agent to join its team. Primary responsibilities include managing guest reservations and providing exceptional service in a high-standard environment. Ideal candidates will have prior experience in a similar setting, strong attention to detail, and a passion for hospitality. The role offers full-time employment with various professional benefits and development opportunities.

Benefits

Professional training and development opportunities

Discounted accommodation rates

Annual Staff Appreciation Party

Free meals on duty

Holiday allowance increasing with length of service

Qualifications

• Previous experience in a 4/5 star hotel in the Sales Office department.
• Strong competency skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide excellent guest awareness and service.
• Handle reservations and inquiries promptly.
• Assist with sales promotions and event management.

Skills

Attention to detail

Listening & taking direction

Passion for hospitality

Job description

Overview

We are currently recruiting for a dynamic and motivated Sales & Events Agent to join the Sales Office & Events Management Team on the Ashford Castle Estate. Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

The Role Will Include

• Guest Awareness, the Sales & Events department is the guest's first experience of Ashford Castle's service ethos, in addition, the guest expectation from such a hotel is exceptionally high.
• Taking reservations over the phone and by email from individual guests and also for social events.
• Booking dinner reservations and activities for guests as part of a group.
• Anticipate any other possible needs they may have and make suggestions.

Sales/promotions

• To follow up with any enquiries and ensure guest receives relevant information within 24 hrs of enquiry.
• To avail of all opportunities to promote facilities of the estate.
• Assist Events Management with admin duties, updating Rooming lists, Weekly forecasts.
• To complete knowledge of the hotel and the products and services it offers.

The ideal candidate will have

• Have previous experience in a 4/5 star hotel in the Sales Office department.
• Attention to detail.
• Knowledge of Forbes 5* standards.
• Strong at listening & taking direction.
• Passion for hospitality and a friendly guest focused approach.
• Be legally eligible to work in Ireland
• Multi tasking in a fast paced environment
• Demonstrates excellent competency skills, is able to carry out tasks to the required standard consistently
• To have complete knowledge of the hotel and the products and services it offers.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Join us in this incredible new opportunity! We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Marketing Services

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.