Sales and Customer Service Advisor

Howden Group Holdings; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden Ireland, part of Howden Group Holdings, is based in Swords and seeks a Customer Service and Sales Advisor for personal lines on a permanent basis. The role centers on renewals, client retention, and spotting new business opportunities to grow the client base.

Strong relationship management and sales skills are essential. You will support the Personal Lines team, progress within the group, and work towards an insurance qualification (APA Personal) within 12 months.

Qualifications

• Highly organised with excellent time management.
• Strong relationship management and sales skills.
• Administration experience preferred.
• Willingness to pursue insurance qualification.
• 1–2 years in an admin role desirable.
• Insurance industry experience preferable but not essential.

Responsibilities

• Maintain and strengthen relationships with existing clients and drive loyalty.
• Oversee renewal process for personal lines policies and negotiate renewals.
• Provide exceptional service by addressing client inquiries and resolving issues.
• Achieve New Business/Renewal targets.
• Follow Compliance and office procedures, including New Business Development and Renewal Procedures.
• Provide market feedback on pricing, service levels and product development to Management.
• Support training and product development with other teams as needed.
• Attend client visits with Management as required.

Skills

Time management

Organised

Work under pressure

Team collaboration

Flexible

Problem solving

Learning aptitude

Education

Insurance qualification path (APA Personal)

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based in our Swords office, Howden Ireland are delighted to have a vacancy as an Customer service and sales advisor on a permanent basis for our Principal Personal lines book of business that will be an integral part of our wider Personal Lines team.

About the role:

Reporting to the Team Leader, the successful individual will primarily focus on managing policy renewals, ensuring client retention by providing tailored insurance solutions. Additionally, they will identify and secure new business opportunities when available to expand the client base. This role requires strong relationship management, negotiation, and sales skills to optimise client portfolios and drive business growth.

Key Responsibilities:

• Maintain and strengthen relationships with existing clients, ensuring their needs are met and fostering long-term loyalty.
• Oversee the renewal process for personal lines insurance policies, including reviewing terms, negotiating renewals, and ensuring timely completion.
• Provide exceptional service by addressing client inquiries, resolving issues promptly, and ensuring a high level of client satisfaction.
• Ensure New Business/Renewal targets are achieved.
• Implement Company’s Compliance and office procedures including New Business Development and Renewal Procedures document.
• Ensure that you are up-to-date with market practice and product availability, giving feedback to Management in relation to market issues, including pricing, service levels and product development.
• Where required, work with other teams within the Group to facilitate training, product development and to promote operational efficiencies.
• Attend client visits with Management as required.
• Adhere to Compliance as outlined in Handbook and Procedures Manual.

About You:

• Extremely well organised with excellent time management skills.
• Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
• Innovative and collaborative.
• Flexible and results driven.
• Willingness to progress within the team Aptitude for learning involves specifically working towards an insurance qualification over a specified period of time, with APA Personal achieved within 12 months.
• 1-2 years previous experience in an administration role desirable.
• Previous experience working in the Insurance Industry preferable but not essential.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

What do we offer in return?

• A career that you define.
• At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.
• Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent