Sales Advisor - Fashions, Home & Beauty - Navan

Marks and Spencer; Navan; On-site; EUR 21,000 - 26,000; Full time

Job summary

Marks & Spencer in Ireland is recruiting a store team member to deliver outstanding customer service and create an inspiring shopping environment. You will handle in-store and digital sales, assist customers, and participate in initiatives that support the local community while adhering to safety and legal practices.

The role emphasises flexibility and collaboration, with opportunities to develop product knowledge and contribute to improving store performance as part of a diverse, inclusive team.

Qualifications

• Customer service mindset and ability to engage with shoppers.

Responsibilities

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours store.
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support and local community initiatives
• Sell confidently to customers using knowledge of products and services to drive in-store and digital sales
• Ask questions to understand customer needs and offer personal recommendations
• Actively participate in store events to achieve selling targets
• Understand store priorities and help improve store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimising losses
• Deliver all key activity and operational processes within areas of responsibility and seek efficiency improvements
• Adapt and work flexibly across the store to support colleagues and meet needs
• Own personal development and seek opportunities to grow knowledge
• Share knowledge with colleagues to support learning and team performance
• Contribute to an inclusive environment and support diversity and equal opportunities

Job description

Key Accountabilities

Flexibility outside these hours is required. The Key Accountabilities describe the activities you will do within your role:

All the details Wk 1: Sunday: 11:00 - 15:00
Monday: 15:00 - 19:00
Wednesday: 15:00 - 19:00
Friday: 17:00 - 21:00
Wk 2: Sunday: 11:00 - 15:00
Tuesday: 15:00 - 19:00
Wednesday: 15:00 - 19:00
Saturday: 15:00 - 19:00

Key Accountabilities

Flexibility outside these hours is required. The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours store
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.