Sales Advisor 16h

COS; Dublin; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

25% staff discount across COS brands

H&M Incentive Program (HIP)

Job summary

COS is seeking a friendly Sales Advisor for a part-time role in Ireland. You will greet customers, provide exceptional service across the shop floor, assist at the cash desk, fitting rooms and help with stock replenishment and merchandising of the latest garments.

Experience in customer service is helpful but not required; a genuine enthusiasm for fashion and the COS brand is valued. Flexible scheduling, including evenings and weekends, is preferred.

Qualifications

• Customer-focused: you enjoy engaging with people and delivering excellent service.
• Adaptable and flexible: able to adjust to changing priorities and requests.
• Action-oriented: proactive and driven to take initiative and complete tasks with quality.
• Strong communicator: articulate, active listener and able to understand customer needs.
• Eager to learn: open to feedback and development opportunities.
• Brand enthusiast: passionate about COS and willing to share that enthusiasm with customers.
• Schedule flexibility: able to work varied hours, including evenings and weekends.
• English language skills: proficient in English for customer interactions.

Responsibilities

• Greet customers and deliver high-level service on the shop floor.
• Assist at cash desk, fitting rooms and merchandise floor to enhance shopping experience.
• Process deliveries, replenish stock and merchandise latest garments.

Skills

Customer focus

Adaptable

Proactive

Clear communication

Active listening

Brand enthusiasm

Flexible schedule

English proficiency

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assistance at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is part-time position with a contract of 16 hours a week.

Right to Work

This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process

Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

Reasonable Adjustments

If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.