Retail Travel Advisor

TUI Cruises GmbH; Limerick; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Discounts

Time off purchases

Health & wellbeing

Career progression

Pension & life assurance

Job summary

TUI Cruises GmbH in Limerick is recruiting a Travel Advisor to welcome customers in-store and help them choose holidays, cruises, UK breaks and add-on products.

You’ll learn our systems and work towards achieving sales targets through a commission scheme while delivering outstanding service both face-to-face and online.

The role involves a varied shift pattern including weekends and bank holidays, with benefits such as health, pension, and ongoing development opportunities.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong drive to achieve sales targets and contribute to team goals.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Assist customers to select holidays, cruises and add-ons in-store.
• Provide exceptional service face to face and via channels as needed.
• Meet and exceed sales targets through product knowledge and upselling.
• Handle questions or complaints and resolve them promptly.

Skills

Customer focus

Sales driven

Communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Limerick store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of 15.37 euros per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change andadapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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