Retail Supervisor

Screwfix Direct Ltd.; Newbridge; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

29 days annual leave

Staff discount

Training & development

Career progression opportunities

Job summary

Screwfix Direct Ltd. in Ireland is hiring a Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide colleagues, ensure product availability, and model the standards that keep our busy shop running smoothly.

The role emphasizes team leadership, effective communication, and a proactive approach to problem solving. We offer strong training, progression opportunities, and a supportive environment that values work-life balance.

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Excellent customer service with sales focus.
• Proactive, inquisitive, and improvement-minded.
• Passionate about the business and working hard with integrity.

Responsibilities

• Host – you’ll be the team leader, hosting in store, guiding customers to products and making it easy for them.
• Store standards – manage cash reconciliations, customer queries, audit compliance and stock management.
• Part of the team – collaborate with colleagues and contribute to a fun store environment.

Skills

Team leadership

Customer service excellence

People management

Flexible and reliable

Job description

Overview

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Bring the can do attitude and we’ll train you up! At Screwfix, you don’t need product know how to get stuck in and succeed

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (10am to 6pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 29 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 34 days annual leave.
• 20% discount with Screwfix and B&Q
• We’ll also help you be the best you can be, with excellent training and ongoing development.

*Our hourly rates may include a location allowance which is reviewed annually and may change. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]