Retail Store Manager- Thurles

eir Ireland; Thurles; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Staff incentives

Wellness programme & EAP

Referral scheme

Discounted healthcare

Pension scheme

Annual leave 22 days

Diversity & inclusion

Family-friendly policies

Maternity & sick leave

Bike to work scheme

Job summary

eir in Thurles is seeking a Retail Store Manager to lead a motivated team, deliver excellent customer service and drive revenue through tailored broadband and mobile solutions.

You will manage daily store operations, hit monthly targets, and foster a high-performance culture. The role offers competitive pay and commission incentives within Ireland's retail telecom sector.

Qualifications

• Strong communication skills and ability to convey complex products simply.
• Experience engaging customers and offering tailored solutions.
• Interest in mobile technology and telecom developments.

Responsibilities

• Manage store daily operations and lead a motivated team.
• Set and achieve monthly sales targets to grow the business.
• Deliver exceptional service and provide tailored solutions to customers.
• Foster a high-performance culture and motivate the team to meet goals.

Skills

Communication skills

Customer engagement

Mobile tech interest

Education

Relevant diploma or certification

Job description

Role Title:

Retail Store Manager –Thurles, Tipperary

Business Area:

01

About This Role:

As a Retail Store Manager at eir, you will a face of our brand, leading a passionate team that drives customer satisfaction and sales success. In this role, you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store. Your primary focus will be ensuring that both new and existing customers receive personalized broadband and mobile solutions that suit their needs. You'll play a vital role in maximising revenue and enhancing eir’s position in a competitive retail market. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure.

Why This Role:

This is an exciting opportunity to lead a thriving store while contributing directly to the success of the eir brand.

As the Retail Store Manager, you’ll:

• Manage the store’s daily operations and lead a motivated team.
• Set and achieve monthly sales targets to grow the business.
• Deliver exceptional service and provide tailored solutions to customers.
• Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.

Benefits Include

• Ongoing professional development and training opportunities.
• A supportive and dynamic work environment where growth is encouraged.
• The chance to make a real impact within one of Ireland's leading telecommunications companies.
• Enhanced earning potential through various staff incentives.
• Staff offer.
• Free eir Wellness Programme & Employee Assistance Programme.
• €500 Employee Referral Scheme.
• Discounted healthcare plan.
• Pension scheme contribution.
• 22 days annual leave.
• Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
• Commitment to Diversity and Inclusion.
• Paid leave benefits incl. maternity and sick leave benefits.
• Tax saver tickets and bike to work scheme.

Salary and remuneration

Monthly salary + competitive commission structure.

Expectations From The Role:

As a Retail Store Manager, you’ll take on key responsibilities, including:

• Understanding Customer Needs: Engage with customers to identify their needs and offer tailored broadband and mobile solutions.
• Achieving Sales Targets: Lead by example to ensure individual and team sales targets are consistently met and exceeded.
• Customer Retention: Effectively manage customer queries, ensuring their issues are resolved promptly and efficiently to build long-lasting loyalty.
• Operational Excellence: Oversee the daily operational aspects of the store, including stock control, cash management, and administrative duties.
• Policy and Procedure Implementation: Responsible for the adherence to eir's policies and procedures to provide the highest level of service and operational standards.
• Market Awareness: Stay current with industry trends and competitor offerings to provide customers with up-to-date and relevant information.

Requirements For A Successful Application:

Knowledge, Skills And Abilities

• Strong communication skills with the ability to simplify complex products and services.
• Ability to engage customers confidently, offering tailored solutions and building trust.
• A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latest industry developments.

Qualifications

• Relevant diploma or certification is a plus, but not essential.
• 2-5 years of retail or customer-facing experience preferred (life experience considered).
• Industry knowledge is an advantage but not essential; we provide ongoing training to ensure you’re up to speed.

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct