Retail Sales Associate - KPI-Driven & Flexible Shifts

FURLA; Kildare; On-site; EUR 32,000 - 42,000; Full time

Job summary

FURLA in Ireland is seeking a dynamic retail leader to drive sales and deliver an exceptional brand experience across our Newbridge store. You will lead a team, partner with colleagues, and ensure high standards of customer service while promoting product knowledge and Brand history.

The role requires hands-on leadership, flexibility to work shifts, and the ability to leverage CRM data to build lasting customer relationships.

Qualifications

• Retail leadership experience in fashion retail.
• Availability to work flexible shifts.
• Knowledge of luxury markets is an asset.
• Excellent written and verbal communication skills.
• Strong team player and integrity.

Responsibilities

• Consistently achieve or exceed monthly store sales goals, enhancing and developing the business
• Work as a team player and a partner with fellow associates, foster open and constructive communication, to ensure a consistent, exceptional experience and contribute to a positive working environment
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as the Brand history
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities
• Ability to discuss with clients and give advice on general trends in the fashion world
• Contribute to the daily operations of the store
• Follow all company policies and procedure
• Maintain security standards within the store

Skills

Retail leadership

Team collaboration

Customer service

CRM software

Communication skills

Product knowledge

Flexibility

Brand awareness

Tools

POS systems

Stock management software

Job description

FURLA in Ireland is seeking a dynamic retail leader to drive sales and deliver an exceptional brand experience across our Newbridge store. You will lead a team, partner with colleagues, and ensure high standards of customer service while promoting product knowledge and Brand history.

The role requires hands-on leadership, flexibility to work shifts, and the ability to leverage CRM data to build lasting customer relationships.