Retail & Pharmacy Team Lead – Customer Care & Growth

Boots; Dublin; Hybrid; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Company Pension

Discretionary annual bonus

25 days holidays

Employee discounts

Sick Pay Scheme

Tax Saver scheme

EAP counselling

Job summary

Boots Ireland is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards across retail and pharmacy. You will lead on the shop floor, coaching your team to provide brilliant service and care while ensuring stock availability and cost control.

You will review performance, implement improvements, and embrace new technology to enhance the customer experience.

Qualifications

• Experience leading a team in a customer-facing setting.
• Ability to achieve performance goals through coaching a team.
• Collaborative personality and team-focused mindset.

Responsibilities

• Lead your team to deliver business growth by caring for customers and patients.
• Responsible for performance and development through regular coaching and reviews.
• Ensure stock availability, control costs, minimise loss and meet customer expectations.
• Conduct regular reviews, audits and risk assessments to protect patient and public safety.
• Interpret data and trends to respond quickly to changing customer needs.

Skills

Team leadership

Coaching

Collaboration

Job description

Boots Ireland is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards across retail and pharmacy. You will lead on the shop floor, coaching your team to provide brilliant service and care while ensuring stock availability and cost control.

You will review performance, implement improvements, and embrace new technology to enhance the customer experience.