Retail Manager

Uniphar Group; Ennis; On-site; EUR 42,000 - 62,000; Full time

Job summary

Allcare Management Services is seeking a Retail Pharmacy Manager for Flynn's Life Pharmacy Ennis to lead front-of-counter sales and staff, drive customer service, and uphold retail standards. You will manage day-to-day operations, promotions, cash handling, and compliance with SOPs while focusing on profitability and excellent patient care.

The role requires retail pharmacy experience with management capabilities, strong communication, and the ability to motivate a team in a busy community

Qualifications

• Retail Pharmacy experience is required, with leadership responsibilities.
• Strong communication and influencing abilities.
• Ability to motivate and lead a team to deliver excellent customer care.
• Excellent organisational skills and flexibility to multi-task.
• Discretion is essential in managing relationships with colleagues and customers.
• Good business acumen and problem-solving capabilities.
• Ability to build strong internal relationships within the team and with stakeholders.

Responsibilities

• Lead the sales team to deliver best-in-class front-of-counter standards.
• Manage front-of-counter retail business and team to meet targets.
• Ensure cash handling and SOPs are followed and reconciled.
• Implement health scheme procedures (e.g. DPS, LTI, GMS) and monthly reconciliations.
• Execute product promotions and adhere to Allcare policies and SOPs.
• Maintain stock security and safe, clean shop environment; oversee rostering for profitability.
• Provide leadership and coaching to staff to ensure professional customer service.

Skills

Retail Pharmacy

Communication skills

Team motivation

Organisation

Discretion

Problem solving

Interpersonal relations

Job description

We currently have an exciting opportunity for a Retail Pharmacy Manager to join the team in our Flynn's Life Pharmacy Ennis .

Allcare Management Services

Allcare is a company which specialises in supporting Community Pharmacies to deliver excellent personalised care to their community. Allcare supports the pharmacies by providing the back office services to allow the pharmacists focus on their core skill of providing expert medical care, advice and value to their patients and customers.

Purpose Of Role

Lead the sales team to deliver to the best in class retail standards in the front of counter operation. Manage the front of counter retail business and team. Strive to deliver front of counter sales targets as budgeted and agreed with the Business Manager.

Duties and Responsibilities:

• To ensure the Pharmacy is maintained in line with Company Standards and that pharmacy sales staff are clear on their duties and the standards of performance to be achieved.
• To ensure excellent retail standards and practices are in place and maintained, including: Category Management, Merchandising, Stock Control, rotation of stock, use of designated suppliers and following of Standard Operating Procedures (SOP’s).
• To maintain correct procedures for the handling, processing and control of cash and all receipts throughout the Pharmacy including safes and bank lodgements in accordance with the Company Cash Policy. To address cash handling issue with staff as required in the appropriate manner. To ensure that proper receipt and documentation of all goods and services is upheld.
• Ensure that the proper procedure for the various Department of Health Schemes e.g. DPS, LTI, GMS is carried out and that they are kept up to date, submitted properly at the end of each month and payment is reconciled as set down by Company Procedures.
• To execute product promotions in the Pharmacy.
• To implement policies and procedures as introduced by Allcare Management Services and follow standard operating procedures.
• To be responsible for the security of all stock, property, keys and the safety of all staff and customers.
• To ensure that the Pharmacy is kept clean and tidy, with cleaning duties delegated and monitored, and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
• To ensure that details of the business are kept confidential and not divulged to any persons outside the Company without prior approval of Allcare Management Services.
• To monitor and make recommendations on the public’s attitude and perception of the pharmacy. To analyse and advise the company on a wide range of issues affecting its pharmacy and retail business.
• To adhere to agreed budgets as stipulated by Allcare Management Services.
• To observe the details as laid down in the Health and Safety of Work Act and that all staff adhere to the details.
• To ensure that the Front of Counter Operation is efficient using all feedback to the Managing Pharmacist & Business Territory Manager on opportunities to improve rostering in order to maximise profitability.
• Any other duties as required.

Leadership & Teamwork

• To lead by example, coaching other staff to ensure a professional and efficient customer service is delivered at all times.
• To develop a culture where innovation, flexibility and ambition are fostered.
• To lead the team ensuring co-operation and flexibility is exhibited by all Employees.
• To foster a culture of customer centric thinking derived from Allcare policies.

Customer Focused

• We are passionate about exceeding expectations:
• making our community pharmacies the local destination of choice
• Delivering customer service to the highest quality
• Provide the Managing Pharmacist and Business Manager with regular updates including challenges, gaps and opportunities and drive the business plan as required.

Ambition and Competitiveness

• Bringing energy and passion to your work and always aiming to offer the best customer experience in the local and national market.

Qualifications, Experience & Skills Required

• Retail Pharmacy experience, with management experience preferable.
• Excellent communication and influencing skills
• Excellent ability to motivate a team
• Organised and flexible with a proven ability to multi-task successfully in a busy environment.
• Discretion is an essential part of managing our relationships with colleagues and customers.
• Business acumen and excellent problem solving ability, looking for ways to overcome blocks and implement solutions.
• Ability to build strong internal relationships with the pharmacy team and other stakeholders.