Retail Duty Manager

M3 Mulhuddart Services; Dublin; On-site; EUR 34,000 - 46,000; Full time

Benefits offered by this job

60% Staff Discount

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportu…

Bike to Work Scheme

Job summary

M3 Mulhuddart Services is seeking a fully flexible full-time Retail Duty Manager to lead the Mulhuddart site. You will drive customer service excellence, supervise staff, and ensure daily operational standards are met across all departments.

The ideal candidate will be confident, self-motivated, and able to work under pressure in a fast-paced retail environment while maintaining a welcoming atmosphere for customers and staff alike.

Qualifications

• Experience managing a retail team or shift leadership.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• A proactive approach to problem solving.

Responsibilities

• Lead and motivate store staff and delegate duties.
• Enforce company operating standards daily.
• Maintain a visible management presence and support departments.
• Deliver consistently high standards of service.
• Resolve customer issues promptly and document handovers.
• Ensure till accuracy, cash handling, and balancing.
• Oversee coin orders and till reconciliations.
• Monitor store conditions and report equipment issues.
• Ensure staff appearance adheres to policy.
• Maintain compliance with store procedures and regulations.
• Prevent theft and maintain stock security.

Skills

People management

Customer service

Team leadership

Conflict resolution

Cash handling

Job description

We are currently recruiting for a fully flexible full time Retail Duty Manager in M3 Mulhuddart.

As a Retail Duty Manager / Site supervisor you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Employee Benefits

• 60% Staff Discount
• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply too cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, "did not collects (DNCs)" are reported according to store procedures.
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation on site

The Ideal Candidate

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Good/quick decision maker
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills
• We do not require the assistance of recruitment agencies at this time***