Retail Betting Assistant

Paddy Power; Athlone; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading betting company in Athlone is seeking a Retail Betting Assistant to provide outstanding customer service. You will assist customers with their betting needs, maintain shop standards, and promote products. The ideal candidate has a passion for technology and excellent communication skills, along with a proactive attitude. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary including increase after 12 months

Paid Rest breaks

Flexible Work Patterns

Performance Bonus & Promotional rewards

Company Pension Scheme

Discounted Health Insurance

Employee Assistant Programme

Qualifications

• Must have a passion for customer service and achieving results.
• Enthusiasm for technology is beneficial.
• Ability to fulfil social responsibility duties.

Responsibilities

• Assist customers in placing bets through various channels.
• Maintain excellent shop presentation standards.
• Guide operations in the absence of management.

Skills

Proactive attitude

Customer service

Communication skills

Ability to work under pressure

Job description

Overview

Starting Salary: €14.00 per hour.

Your Role in the Team? Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? We will provide full training, but your attitude counts. As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, provide best-in-class service, and create a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting.

How you’ll do it

We want people who will exceed customers’ expectations, build effective relationships, and create a warm and positive environment. This will primarily involve hosting customers in shop, cross-selling our retail and online products, clearly communicating answers to customer queries, and informing customers about our latest promotions.

Responsibilities

• Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer

• Competitive salary including increase after 12 months
• Additional premiums for overtime, Sundays, and bank holidays
• Paid Rest breaks
• Flexible Work Patterns
• Performance Bonus & Promotional rewards
• Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (25% discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Wedding leave
• Discounted Health Insurance
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE
• Company Social Events
• Group Discount Scheme
• Eyecare vouchers
• Cycle to work scheme
• Tax Saver Tickets (Bus/Rail)

Our Values

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our four Values; they guide decisions, reflect what matters to our people, and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.