Retail Banking Operations Assistant

Morgan McKinley; Dublin; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

A leading financial services organization is seeking a Retail Banking Operations Assistant in Dublin. The role involves providing exceptional customer service and administrative support in a dynamic environment. Ideal candidates will have a degree in Business or Finance, relevant financial qualifications, and strong organizational skills, along with a commitment to customer satisfaction.

Benefits

Competitive salary

Excellent benefits package

Hybrid working model

Flexible working hours

Qualifications

• Degree in Business, Finance, or related field is required.
• Relevant financial qualifications such as Approved Product Adviser in Consumer Credit or QFA.
• Strong organisational skills and customer-focused approach.

Responsibilities

• Provide high-quality administrative and customer service support.
• Deliver exceptional customer service via call centre interactions.
• Maintain and update customer portfolios accurately.

Skills

Customer-focused approach

Organisational skills

Numerical competence

Education

Degree in Business, Finance, or related discipline

Relevant financial qualifications (e.g., QFA)

Tools

Microsoft Excel

Job description

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Retail Banking Operations Assistant, Dublin

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Location:

Dublin, Ireland

Job Category:

Banking

EU work permit required:

Yes

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Job Reference:

JN -062025-1984207_1750945390

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Retail Banking Operations Assistant - Dublin

Our client, a leading financial services organisation specialising in retail banking solutions, is currently seeking a motivated Retail Banking Operations Assistant to join their team. The company prides itself on delivering innovative finance products and outstanding customer service to a diverse network of retail partners and customers. With a strong focus on employee development and a supportive culture, this is an excellent opportunity for someone looking to build a career in financial services.



Role Overview:

The Retail Banking Operations Assistant will play a crucial role within the client’s operations team, providing high-quality administrative and customer service support. The successful candidate will work closely with finance customers to ensure efficient and compliant processing of retail banking operations.

Key Responsibilities:

* Deliver exceptional customer service via call centre interactions, supporting retail finance customers.
* Identify customer needs, manage enquiries promptly, and provide effective solutions in line with company policies.
* Maintain and update customer portfolios with accuracy through various administrative duties.
* Collaborate with colleagues to achieve operational targets and maintain excellent service standards.

Requirements:

* Degree in Business, Finance, or a related discipline.
* Relevant financial qualifications (e.g., Approved Product Adviser in Consumer Credit or QFA).
* Strong organisational skills and attention to detail.
* A customer-focused approach with a drive to exceed expectations.
* Ability to confidently manage multiple customer service channels.
* Proactive, enthusiastic, and eager to develop professionally.
* Strong numerical competence.
* Proficient in Microsoft Office, especially Excel.
* Fluent in English (written and spoken).

Additional Information:

* Competitive salary and excellent benefits package offered.
* Hybrid working model combining office and remote working.
* Flexible working hours including occasional Saturdays.



This is a fantastic opportunity for an individual looking to advance their career in retail banking operations within a dynamic and supportive environment. Interested candidates are encouraged to apply promptly.